SL 360 - HMTL page not displaying message - The content has ended. You may close this window.

Hi Trevor,

Thanks for contacting us and sharing what you are experiencing with your project. I see that you were able to contact our support team as well.

We are investigating similar reports, so I've included this conversation as well as your support case in our report so that we can notify you of any updates.

Hi again Trevor,

Thanks for reaching out! I'm so sorry you're seeing an error when exiting courses that you published with the latest Storyline 360 update. We'll fix this in our next update, and here's how you can avoid it in the meantime.

1. Go to the following folder on your computer, depending on your version of Windows:

32-bit Windows
C:\Program Files\Articulate\360\Storyline\Content\scormdriver_v7

64-bit Windows
C:\Program Files (x86)\Articulate\360\Storyline\Content\scormdriver_v7

2. Open the scormdriver.js file in a text editor, such as Notepad.

3. Find "goodbye.html" and replace it with "lms/goodbye.html" (including the quotes).

4. Save and close the scormdriver.js file.

5. If you've customized the goodbye.html file, you also need to copy and paste your custom goodbye.html file into the folder from step 1 above. If you haven't customized the goodbye.html file, you can skip this step.

Then republish your course and upload it to your LMS. Let me know if that solves the problem.

Thanks for the update and workaround.

I'll try this out later today.

Trevor.

Sent from my Xperia by Sony smartphone

Hi Leslie, I have just applied the workaround you outlined above and it is working fine. 

So I'm now OK to publish and supply new SCORM packages to my clients until the next SL360 update. 

Hi Trevor, 

Good news! We released an update for Storyline 360 that fixes the 404 error you recently reported.

If you already fixed your courses using the instructions from Leslie's previous post, you don’t need to republish those courses. The latest update prevents the 404 error from happening in courses that you publish from this point forward.

If you've customized the goodbye.html file for your Storyline courses, you’ll still need to copy and paste your custom goodbye.html file into the following folder on your computer, depending on your version of Windows:

32-bit Windows
C:\Program Files\Articulate\360\Storyline\Content\scormdriver_v7

64-bit Windows
C:\Program Files (x86)\Articulate\360\Storyline\Content\scormdriver_v7

Let us know if you have any questions. We're happy to help!

Hi all,

A quick update for you regarding the goodbye.html file. The latest update (Update 41) of Storyline moves the goodbye.html file back to its original location in your program files. If you’ve customized the goodbye.html file for your Storyline courses, you’ll need to copy and paste your custom file into the following folder on your computer after installing the latest Storyline 360 update.

32-bit Windows
C:\Program Files\Articulate\360\Storyline\Content\lms

64-bit Windows
C:\Program Files (x86)\Articulate\360\Storyline\Content\lms

See this article for details on customizing the goodbye.html file: https://articulate.com/support/article/Storyline-360-Customizing-or-Suppressing-the-Goodbye-html-Page

Let us know if you have any questions. We're happy to help!

Would you be able to help me pass the Result.ScorePercentage storyline var to a web object? I can't seem to be able to pass the storyline results to a javascript file...I need to capture the data after that via PHP to MySQL but the sticking point is passing the Storyline variable to my own Javascript variable. I realize this may not be the spot to ask...

Hello Tim and welcome to E-Learning Heroes :)

Tracking results in a text file or database is not supported. You are in the right place to ask your question though and I'll defer to the community on their expertise.

Thanks for your response. As an e-learning software provider I'm curious to know why tracking results is not supported? Seems a bit odd since tracking is a huge part of e-learning. Is there any way to  just pass the score to the 'execute javascript' trigger? 

I apologize for any confusion, Tim.

You are correct. Storyline is designed primarily as an eLearning development tool to be used in conjunction with Articulate Online or your own Learning Management System (LMS).

Viewing and Tracking Storyline 360 Courses in an LMS

Take a look at a similar conversation here to dig in and see how to send those scores out if needed.