SL Freezes when Previewing? Jan 19, 2016 By Daniela Slater Is anyone else having a problem when they Preview. Mine is freezing? Anyone have any idea why? I have had to close it in Task Manager each time?
Daniela Slater Author over 8 years ago01/19/16 at 6:39 pm (UTC) Of course now trying to use Player to remove the background, it accesses Preview and "it's" not working?
Daniela Slater Author over 8 years ago01/19/16 at 7:40 pm (UTC) Hi Les. This is a different problem. I know about the Windows update. This was working yesterday. Today, Preview and Player keep freezing.
Leslie McKerchie Staff over 8 years ago01/19/16 at 8:28 pm (UTC) Hi Daniela! We are not aware of an issue. Are you having difficulty with a particular project or in any file? If it's just one file, I would advise to import into a new file. If it's your software, I would advise a repair.
Leslie McKerchie Staff over 8 years ago01/19/16 at 8:29 pm (UTC) I must be experiencing a delay. Thanks for letting us know that you are working with support. I see your case (00727749) and you should be hearing from someone soon.
Daniela Slater Author over 8 years ago01/19/16 at 9:26 pm (UTC) Hi Leslie, I will run the repair on it now. Thanks. I'll let you know what happens.
Daniela Slater Author over 8 years ago01/19/16 at 10:13 pm (UTC) Followed the repair steps. Uninstalling and re-installing worked. Thanks Leslie !!
8 Replies
Of course now trying to use Player to remove the background, it accesses Preview and "it's" not working?
Try this link.
Hi Les. This is a different problem. I know about the Windows update. This was working yesterday. Today, Preview and Player keep freezing.
I reported this to Support.
Hi Daniela! We are not aware of an issue. Are you having difficulty with a particular project or in any file?
If it's just one file, I would advise to import into a new file. If it's your software, I would advise a repair.
I must be experiencing a delay. Thanks for letting us know that you are working with support. I see your case (00727749) and you should be hearing from someone soon.
Hi Leslie,
I will run the repair on it now.
Thanks. I'll let you know what happens.
Followed the repair steps. Uninstalling and re-installing worked. Thanks Leslie !!
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