We're happy to help you understand what is causing these error messages in Firefox! I've started a case on your behalf with our Support Engineers so they can offer their expertise. You'll hear from them shortly.
I created a Articulate Storyline course and published it on review and as a scorm 1.2. On several slides in this course some pictures disappear and appear randomly after some time (for example 30s) only in Firefox browser.
From here, I want to enlist one of our support engineers to help troubleshoot. Can you share your file privately with us here for testing purposes? As soon as we review your file, we'll reach out with an update!
the errors with the fonts are 'normal' with firefox 103/104/105/... - i have them too, they don't seem to have any effect on the playback so far
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your 'i' problem seems to be the same like the known 'n' problem (3 x warning "An AudioContext was prevented from starting automatically", then the error)
your error message (published with storyline ???)
the known error message (published with storyline 3.65)
you can check the published version, open story.html in an editor (notepad)
the only solution so far is a new publish with the current storyline version (3.66 or 3.67)
11 Replies
Hello Liam!
We're happy to help you understand what is causing these error messages in Firefox! I've started a case on your behalf with our Support Engineers so they can offer their expertise. You'll hear from them shortly.
I have the same problem as Liam.
I created a Articulate Storyline course and published it on review and as a scorm 1.2.
On several slides in this course some pictures disappear and appear randomly after some time (for example 30s) only in Firefox browser.
Any suggestions to resolve this problem?
Hi, Beata.
Thank you for opening a support case with our engineers!
I see you're working with Dexter, so you're in great hands! Please reach out to Dexter through the case if you have additional questions.
Hello everyone,
I have the same issue as Liam O'Donovan.
"Uncaught TypeError: n is not a function
prepare .../html5/lib/scripts/slides.min.js:2"
Any suggestions to resolve this problem?
Welcome to E-Learning Heroes, Paul!
From here, I want to enlist one of our support engineers to help troubleshoot. Can you share your file privately with us here for testing purposes? As soon as we review your file, we'll reach out with an update!
I have this same issue with Storyline. Did this ever get resolved?
which version of storyline you use?
upload a screenshot of the the firefox console with the errors
Version 15: 3.15.26825.0. Screenshot attached. You might have to enlarge it.
sample errors: downloadable font: kern: nTables is zero
downloadable font: Table discarded (font-family: "Articulate Charset1_ 6k152C0AF5"
Uncaught TypeError: i is not a function
Hello,
We are also having this issue with our clients who use Articulate Storyline.
This error started recently, the SCORMs were working before.
Here are our logs :
the errors with the fonts are 'normal' with firefox 103/104/105/... - i have them too, they don't seem to have any effect on the playback so far
##############################################
your 'i' problem seems to be the same like the known 'n' problem (3 x warning "An AudioContext was prevented from starting automatically", then the error)
your error message (published with storyline ???)
the known error message (published with storyline 3.65)
you can check the published version, open story.html in an editor (notepad)
the only solution so far is a new publish with the current storyline version (3.66 or 3.67)
Jürgen
TypeError: n is not a function
https://community.articulate.com/discussions/articulate-storyline/firefox-is-it-compatible-or-not
=> republish ALL courses (where audio is used) with current version of storyline