Slide freezes with mouse scroll action

Feb 08, 2021

I am working on an online course and one of the slides is a screen recording of an Excel spreadsheet that scrolls to the right.  

The slide freezes as the mouse starts the scroll action.  It actually locks up the course and the only way to resolve the issue to close the app via Task Manager.  There are only two triggers on the slide (previous and next).  

I am very new to Articulate and still learning.


TIA for your help.

1 Reply
Becca Levan

Hello Christina, and welcome to E-Learning Heroes! ⭐️

Thanks for stopping by and sharing what you're experiencing — It sounds like you're having an issue with a video on a single slide, correct? Would you mind sharing your .story file here so I can test it out?  Or, if you're more comfortable, you can share it privately here!

Also, give these suggestions a try and see if they help!

  • Check that you're on the latest version of Storyline by going to Help > About Storyline  You should see 3.11.23355.0
  • Are you able to recreate the issue with a different screen recording?

Let me know how it goes!