Story Line locked by another process message

Hi there, Tracie. I'm so sorry you're running into that error – we'll help you get to the bottom of this!

Smart move to also start a support case with our team! I see my teammate, Eloisa, shared these initial troubleshooting steps:

Make sure Storyline is closed* Locate the file on your local hard drive > Right-click on it > Hover over Open with > Select Articulate Storyline 360. 

Be sure to let us both know if that helps!

It did to a point. I tried to start a new project on another topic and the system gave me an error. I just a message to Eloisa about it. This is the message I received when I tried to save the new project.

[cid:c755ccf1-0f8d-43a2-9c0f-3a96fe44beaa]

Sincerely,

Tracie J. Ward, Training Officer

Department of Fleet & Facility Management (2FM)

30 N. LaSalle St., Room 300

Chicago, IL 60602

Direct: (312) 744-6201

Fax: (312) 744-7390

E-mail: tracie.ward@cityofchicago.org

Feel free to contact 2FM's Training & Development Team at: 2FM

Addition:

The new file is not showing under Recent on the Storyline screen but, it is listed when I open File Manager.

[cid:bea2735e-11b0-4707-b45e-e430dd5644c8]

[cid:11dec46e-c36a-4401-847e-92a311bad31e]

Sincerely,

Tracie J. Ward, Training Officer

Department of Fleet & Facility Management (2FM)

30 N. LaSalle St., Room 300

Chicago, IL 60602

Direct: (312) 744-6201

Fax: (312) 744-7390

E-mail: tracie.ward@cityofchicago.org

Feel free to contact 2FM's Training & Development Team at: 2FM

Thanks, Tracie. Appreciate you working through this with us!

It looks like you may have replied to your eLearning Heroes discussion via email where your contact information came through. This Peek video will show you how to edit it out if you'd like!

I shared these updates with Eloisa, and I'll continue to follow the case along as I'm curious to know what the culprit is. 🔎