Storyline 2 HTML5 content and Firefox, Safari (Window)
Jan 05, 2015
My course has a MP4 video. When I published, I selected "Include HTML5 output" and here's the problem: the published course worked great in IE and Chrome, but when I opened it in Firefox using the "story.html" page, that page automatically re-directed to the "story_html5.html", where the MP4 video froze (because FF doesn't support this video format).
With Safari, the page with the video file simply didn't open at all.
In the published folder, there's a file "story.swf." I guess this file would be called if the course detected that a particular doesn't support HTML5. So I'd expect that when I opened the course in FF or Safari and if those 2 browsers don't fully support HTML5, the Flash version should be opened instead, but obviously this didn't happen.
My client is a difficult one and they won't accept the course could only be viewed with IE or Chrome.
Any ideas how to get this work?
Much appreciated :)
3 Replies
Hi Nhu,
The HTML5 version would only be shown if the browser or device you were accessing it from couldn't use Flash as detailed here. I also haven't run into an issue playing MP4 videos from Storyline in a Firefox browser, and as you can see here how videos are encoded when published - MP4 is a common output. It's also worth noting that Firefox is not a supported browser for HTML5, as detailed here. Have you checked to ensure that Flash was enabled in Firefox? You can use a site such as supportdetails.com to see what version of Flash is installed.
I have a similiar problem. Thanks for pointing this out and pointing me in the right direction to get this sorted.
Glad to hear this helped Allen and if you still need help, please let us know.
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