Storyline 3 error: This course cannot be played
Recently we released a large course in multiple languages to a global audience. A few users are encountering the error "This course cannot be played" when launching the course through our LMS. We have 15,000+ completions on the course so far, so I'm certain the issue is related to either the computer or the browser users have. All of our courses are designed to support IE 11 and are published for flash/html5 support to allow the courses to run on mobile devices. We tested across multiple locations globally prior to deployment and we did not encounter any issues.
Has anyone else encountered this?