Storyline 3: Hotspots and non-standard screen resolutions

I'm finding if I set my screen to a different resolution than standard, my hotspots don't work correctly.  It registers my mouse click in a different place than where I actually clicked.

 

Anybody else run into this and know a fix?

 

Before someone asks, I can't upload anything here - company policy.

10 Replies
Alyssa Gomez

Hi Tana, 

This sounds similar to another issue we've seen, so I'd like to dig into this a bit more. When you say you set your screen to a different resolution than standard, are you referring to your Windows display settings or web browser zoom?

Also, does this happen in Storyline preview, or after the content is published and viewed on the web?

Alyssa Gomez

Hi Tana, thanks for the additional details!

We always recommend using 100% display settings when authoring and publishing courses in Storyline. That being said, the Windows Display settings your learners are using when viewing the course shouldn't matter. The hotspot should still work, even if they are using a different setting. 

Tana Lyman

Hi again Alyssa,

I have my main monitor now set to 100%, and just retested the course.  No issues in any of the three browsers (IE, Firefox, Chrome).  Then I tested using my secondary monitor which is currently set to 150%.  Issue cropped up in all three browsers. 

If it's not the Windows Display settings, any other ideas on what might be causing this?

Alyssa Gomez

Hi Tana,

I created a simple hotspot question slide in Storyline 3 and published with Windows 100% display setting. 

After publishing, I increased the Windows display setting to 150%, and tested the output in Chrome, Firefox, and Internet Explorer. In all browsers, I was able to correctly click on the hotspot. 

Could you also test this link with Windows display setting at 150%? Let me know if you're able to accurately click the hotspot there. Thanks!

Alyssa Gomez

Hi Tana,

The link I shared  with you links to the HTML5 output, so that shouldn't be any different from what you're using.

I know earlier you mentioned you cannot share your file publicly, but would you mind sharing it with our Support Team privately by clicking here? That way, we can do some further testing with your file with different Windows display settings. Thanks! 

Tana Lyman

Hi Alyssa,

Unfortunately our legal department does not allow our materials to go anywhere outside of our firewalls.  That said, I created a "fake" Storyline project with no proprietary information, just a couple of random images.  I'm experiencing the issue in it as well, and will share using the link you provided.