We are having a problem where our Storyline 3 courses are not recording progress to our LMS. We export as TinCanAPI and use the LRS Learning Locker. Here is a detailed explanation from our IT department:
The course manifest stores the activity id's with the course id included and for whatever reason the course isn't sending that same string back, it's removing the course id from the statements being sent the expected and proper way: http://[course id string]/[activity id string]
the sent value to the lrs for the problem course: http:///[activity id string]
Thank you for getting back with us. Here is a detailed explanation from our IT team:
Results are being communicated, however the statements being sent are using malformed versions of the activity id's that exclude the course ID, so the standard format is off, making them [http://[activity]http:///[activity id] instead of the expected [http://[course]http://[course id]/[activity id]
We are using story.html as it directs to story_html5.html if flash is unavailable.
We are going to test it on SCORM cloud. But they have also been testing on LearningLocker.
Which LMS are you using? If the LMS is changing the Activity ID, Articulate content will send that ID to the LRS, and the same should come back. However, in some versions of Storyline that doesn't happen.
However, I would need more details to guess what might be happening.
5 Replies
Hi Bethany,
Thanks for reaching out and letting us know what you are running into with your course.
You mention that the course is not recording progress and I'd like to understand the issue that you are seeing.
LMS debug mode is also a tool that helps troubleshoot communication issues between your LMS and your Articulate content.
Hey Leslie,
Thank you for getting back with us. Here is a detailed explanation from our IT team:
Our IT Team thinks if they update the LRS, it will be able to distinguish the course ID's better.
Hi Bethany,
Tin Can API debug mode is only supported in Flash-enabled browsers. It won't work with HTML5 output.
Let us know how the testing goes in SCORM Cloud, and if you're able to share more details can you connect with our Support Team?
Hi Bethany,
Which LMS are you using? If the LMS is changing the Activity ID, Articulate content will send that ID to the LRS, and the same should come back. However, in some versions of Storyline that doesn't happen.
However, I would need more details to guess what might be happening.
Pankaj
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