After an hour with our IT techie working through this issue, he managed to get it to preview only in Flash mode, and no other way, with either a one page sample project or any known good project.
I see that my team reached out to you directly via email to help offer some assistance on this. Can you let me know if you saw the email from Support@articulate.com?
I have the same problems. Preview with Storyline 2 was not a problem. Now with Storyline 3, previews does not work. All I get to see is the spinning dotted grey circle. I have to publish the project in order to get a look at my work.
I work with an virtual environment, could that be an issue?
I also work in a Virtual environment (Parallels on a Mac) and I haven't run into any trouble previewing. Do you know what update of Storyline you're using? You can check by going to the "Help" Tab -> "About Articulate Storyline". The latest is update 4, available here.
Some other tips to keep in mind while working in Storyline, are the directions here to work locally and follow the file path/name conventions outlined. Working off a shared/network drive is known to cause some odd behavior, and could be connected to the issues you're having with preview.
I'd also like to know if this is happening with all your .story files, or only one in particular? If it's all the files, you may also want to look at going through the repair steps here.
I am having the exact same issue with SL360, and I've already tried the reinstall, the double checking about file paths and file names, having it on local drive, etc. Can't preview at all (just the three dots loading) and can only see published in flash.
Hi there, Joshua. Can you share your file here so we can figure out what's causing this behavior? You can use the Add Attachment field in your discussion reply.
Since Preview renders in HTML5, and you can only view the Flash output, it sounds like something is happening with the HTML5 output of your course. Can you preview any slides individually? What is on the first slide of your project?
Hi Crystal, I cannot share the files due to rules where I am working, but I can tell you it's not specific for any file. I've created multiple test files, including one that simply has the word "the" and nothing else, and it still won't preview.I cannot preview individual slides. Further, when I published to Articulate Review, it wouldn't load there either.
Are you on the latest version of Articulate 360? We had some recent fixes for issues folks were having previewing or publishing content that had arrows on the slide. You can check by going to the "Help" Tab -> "About Articulate Storyline". You'll want to be on build 3.17.16188.0, and you'll see all the fixes listed here.
If you are on the latest update and you're still having trouble previewing or publishing any files, I'd like to get you working one on one with our Support Engineers so that we can figure out what's going on!
Yes, I am on the most recent version. Based on previous threads and the help posts, I've double checked versions, made sure I was on the local drive for both program and story file location, and uninstalled and reinstalled Articulate.
It sounds like you've already tried everything to no avail, and we want to help you get you back up and running as soon as possible.
Click here to open a support case, and be sure to include details about your system. Then one of our engineers will reach out to you soon with next steps!
Articulate Storyline 3 published in HTML5 does not preview - not for any published HTML5 course at all. I can only preview if I've published in Flash. I have uninstalled/reinstalled the software. I have tried rebuilding entire courses to get it to work - it doesn't work. I am not able to share the file, such as required to open a case, because of the business rules of my organization. I am working on my hard drive/C drive.
Thanks for reaching out and letting us know that you're running into a similar issue when previewing your courses in Storyline 3.
I was able to locate a couple of support cases from the users above, but I have no solution to share as we did not hear back to complete troubleshooting with them.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete. An NDA can also be signed if needed. Even if you cannot share a file, one of our support engineers may be able to dig into logs to track down what is happening, so it's worth reaching out.
16 Replies
After an hour with our IT techie working through this issue, he managed to get it to preview only in Flash mode, and no other way, with either a one page sample project or any known good project.
Please help. I have work to do.
Btw, we have uninstalled and reloaded the software, restarted the machine etc, after updating to v: 4:3.4.15731.0
Hi AWP,
I see that my team reached out to you directly via email to help offer some assistance on this. Can you let me know if you saw the email from Support@articulate.com?
Hi everyone
I have the same problems. Preview with Storyline 2 was not a problem. Now with Storyline 3, previews does not work. All I get to see is the spinning dotted grey circle. I have to publish the project in order to get a look at my work.
I work with an virtual environment, could that be an issue?
Thanks!
Hi Sarah,
I also work in a Virtual environment (Parallels on a Mac) and I haven't run into any trouble previewing. Do you know what update of Storyline you're using? You can check by going to the "Help" Tab -> "About Articulate Storyline". The latest is update 4, available here.
Some other tips to keep in mind while working in Storyline, are the directions here to work locally and follow the file path/name conventions outlined. Working off a shared/network drive is known to cause some odd behavior, and could be connected to the issues you're having with preview.
I'd also like to know if this is happening with all your .story files, or only one in particular? If it's all the files, you may also want to look at going through the repair steps here.
I am having the exact same issue with SL360, and I've already tried the reinstall, the double checking about file paths and file names, having it on local drive, etc. Can't preview at all (just the three dots loading) and can only see published in flash.
Hi there, Joshua. Can you share your file here so we can figure out what's causing this behavior? You can use the Add Attachment field in your discussion reply.
Since Preview renders in HTML5, and you can only view the Flash output, it sounds like something is happening with the HTML5 output of your course. Can you preview any slides individually? What is on the first slide of your project?
Happy to work through this issue with you!
Hi Crystal, I cannot share the files due to rules where I am working, but I can tell you it's not specific for any file. I've created multiple test files, including one that simply has the word "the" and nothing else, and it still won't preview.I cannot preview individual slides. Further, when I published to Articulate Review, it wouldn't load there either.
Hi Ashley, thank you so much for your tips. We updated to the latest version and the problem seems to be solved!
Hi Sarah,
Glad to hear things are working again!
Joshua,
Are you on the latest version of Articulate 360? We had some recent fixes for issues folks were having previewing or publishing content that had arrows on the slide. You can check by going to the "Help" Tab -> "About Articulate Storyline". You'll want to be on build 3.17.16188.0, and you'll see all the fixes listed here.
If you are on the latest update and you're still having trouble previewing or publishing any files, I'd like to get you working one on one with our Support Engineers so that we can figure out what's going on!
Yes, I am on the most recent version. Based on previous threads and the help posts, I've double checked versions, made sure I was on the local drive for both program and story file location, and uninstalled and reinstalled Articulate.
Hey Joshua,
It sounds like you've already tried everything to no avail, and we want to help you get you back up and running as soon as possible.
Click here to open a support case, and be sure to include details about your system. Then one of our engineers will reach out to you soon with next steps!
Storyline3 cannot preview or publish.
Oh no, Ash!
Curious if the issue happens in any course you are working on or just this particular one?
If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.
If it's happening in any/all files, you should certainly conduct a repair of your software.
Articulate Storyline 3 published in HTML5 does not preview - not for any published HTML5 course at all. I can only preview if I've published in Flash. I have uninstalled/reinstalled the software. I have tried rebuilding entire courses to get it to work - it doesn't work. I am not able to share the file, such as required to open a case, because of the business rules of my organization. I am working on my hard drive/C drive.
Hi Kimberly,
Thanks for reaching out and letting us know that you're running into a similar issue when previewing your courses in Storyline 3.
I was able to locate a couple of support cases from the users above, but I have no solution to share as we did not hear back to complete troubleshooting with them.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete. An NDA can also be signed if needed. Even if you cannot share a file, one of our support engineers may be able to dig into logs to track down what is happening, so it's worth reaching out.
This discussion is closed. You can start a new discussion or contact Articulate Support.