My Storyline 360 project had been working fine and then suddenly stopped letting me preview the page, the scene or the project, nor can I publish it. I've tried to trouble-shoot this issue by following steps outlined in other posts, but have been unable to fix this issue. I've:
1) Saved a copy of the file to my C drive, opened it, but still couldn't preview or publish.
2) I uninstalled Articulate 360 and reinstalled the program, but still can't preview or publish the file.
Please see the error message attached. I'm not sure what else I can do. I'd really appreciate your help.
We're having the same issue as of this morning! Everything was working perfectly fine Friday but I have not been able to preview or export any of my files since installing this most recent update. I have also uninstalled Articulate 360 and reinstalled the program. Error message attached.
I'm noticing this problem too. It's pretty consistent and the only thing that seems to work is copying my slides from the project that won't publish, creating a new project and then copy-pasting my collateral into the new project. This is definitely not ideal.
I apologize for the issues you are experiencing trying to preview and publish your Storyline course.
I've tested on my end using the latest update of Storyline (Update 64), and I was able to preview a course, and publish it to Review 360 (viewing in the updated Chrome browser).
Thank you for sharing some of the troubleshooting measures you have attempted already.
Here are some steps to begin troubleshooting if you have not already done so:
Are you working from your local drive? Working on a network drive can cause erratic behavior
Is this issue happening on every .story project, or isolated to one project in particular?
Is the issue happening in preview, publish, or both?
5 Replies
We're having the same issue as of this morning! Everything was working perfectly fine Friday but I have not been able to preview or export any of my files since installing this most recent update. I have also uninstalled Articulate 360 and reinstalled the program. Error message attached.
I'm noticing this problem too. It's pretty consistent and the only thing that seems to work is copying my slides from the project that won't publish, creating a new project and then copy-pasting my collateral into the new project. This is definitely not ideal.
I also tried to copy the slides over into a new Storyline project, but the same issue occurred.
I then tried to recreate a new project in Storyline but encountered the same issue again.
Does anyone know what the solution here is?
I tried the copy-paste thing again and you're right. It didn't work. Not sure why it did before.
Did you install the new updates recently? I think this might be a bug.
Hello everyone!
I apologize for the issues you are experiencing trying to preview and publish your Storyline course.
I've tested on my end using the latest update of Storyline (Update 64), and I was able to preview a course, and publish it to Review 360 (viewing in the updated Chrome browser).
Thank you for sharing some of the troubleshooting measures you have attempted already.
Here are some steps to begin troubleshooting if you have not already done so:
If none of those steps helps to resolve your issue, please open a support case so we can investigate further.