Storyline 360 Crashing & System Memory Alerts (New Laptop)

Hi Jennifer,

Thanks for reaching out, and I'm sorry you're running into these issues! You can review our system requirements below, but I'm also opening a case on your behalf to connect you with a support engineer that can help troubleshoot why these errors are appearing.

• Combined System Requirements for All Articulate 360 Apps

Be on the lookout for a reply soon!

I was having the exact same issue with a new laptop with an 11th gen Intel Processor and it was solved by updating the Xe graphics card, but I have a new problem with Storyline being laggy that started this week. I suspect it is also related to the new processor, I don't think Storyline has been optimized to work with this processor yet. I have had nothing but problems with Storyline since I got this new laptop.

Keep in mind Storyline is a 32-bit application being run in emulation by your 64-bit operating system. The topic has been discussed for the last several years, with no resolution:

64bit and Multithread Workloads for Storyline

Where 64-bit application?

64-Bit Storyline 360

Good to know too. SL3 and SL360 crashes many times per day for me on a new Windows laptop. It actually ran better on my Mac with Parallels. Wish I hadn't switched...

I'm having the same problem with a new 11th generation Intel laptop with an Intel Iris Xe graphics card.  It crashes several times a day. I am rebooting constantly.  Today when it crashed and I tried to save the file, I got this error: "The project file could not be saved. Object reference not set to an instance of an object." Most of the time, I have to use Task Manager to end process and can't save the file.

Is there a resolution?  It's making it very hard to get work done.

Hello Sally! I apologize for the issues you are experiencing. 

We found that memory leaks could occur when saving projects on machines with Intel Iris Xe graphics (Intel 11th Gen Core series processors or later).  

We're actively working with Intel engineers to understand and fix the issue. In the meantime, some people found that it helps to change the course thumbnail on affected projects.

I hope that workaround helps you for now, and we will update this thread as soon as we have more information. 

I have the same issue and it is very challenging to work like this.
Storyline 360 is constantly acting up and it is a common case where I lose my work progress. And if you want to avoid that, you need to save manually very often. However, this leads to error messages that doesn't allow you to save and the file crashes. It is extremely frustrating. 
The workaround is not working for me.
I hope that there will be a solution very soon!

Thank you, Sally!
I tested that workaround few weeks ago but unfortunately the issue persist.  

I just found this thread today. On my new machine--that I just found out has the Iris Xe processor--I'm experiencing crashes for seemingly arbitrary reasons with an "out of memory" error message when it crashes, i.e. I get the red X and a prompt to send an error report. It's crashed when I've been typing, adjusting a shape width, publishing, clicking the next button in a preview, etc.

The only action that seems to minimize this is to close and reopen Storyline very frequently, sometimes once an hour or more. I've applied the recommended solution for Iris Xe processor machines (link), so that may help as a temporary solution. I manually save constantly in anticipation of a crash, and this has protected me from this issue many times. I have 32GB of RAM, so memory isn't the problem.

If moving to 64-bit might fix this (and the other 32-bit related issues), it'd be great to see Articulate make this move, especially with their flagship product.

I've submitted a feature request for a 64-bit move. Though it's been requested for years, I figure another feature request for it might help this become a reality for Storyline.

There seems to be so many problems with Storyline but this one is just unacceptable.

I have a 2021Spectre HP and I am constantly having to reboot it when working with Storyline because Storyline keeps crashing. It does not give a reason why. The other major issue I have is I am unable to publish to Articulate Review on many occasions for my SMEs to review the work in a timely manner.

I don't really expect a response to this but I think I need to put this out there so others are aware that something is seriously wrong with this software. Based on my experience in using Articulate I am slowly becoming disillusioned in its capabilities on how efficient it really is.  If I had purchased/subscribed to any other tool which caused me so much inconvenience I would have ditch it by now.  Based on what I have read on this forum overall I do not think the whole truth is being said. 

I am an Instructional Designer, I am not a Software Engineer.