64bit and Multithread Workloads for Storyline

Hear, hear Luke; it's crazy that it's still 32-bit.

There are posts on this forum promising 64-bit from 2009.

I'm not sure this really addresses the problem, can you provide a better response to the actual points raised?

I agree with Luke, I have found that on occasion it really chugs - and that is even with course builds that do not include video content. This is very frustrating because my PC is capable of keeping up the pace of me working, it is the software letting it down.

Hi all,

Memory usage and performance are two of the top priorities for our team right now, and work is underway in both areas. I shared this discussion with them for some additional insight into the experiences you're currently having with Storyline. 

I did want to clarify one point, Luke.

To give a bit of reasoning stoyline as a 32bit app is currently limited to single thread (1 cpu core) support and 4gb of RAM. 

Storyline is extensively multi-threaded and will currently take advantage of systems with multiple processors. 

The requests have not fallen on deaf ears, as we've continued to work on memory and performance issues, and will continue to do so. I've tagged this discussion so that I can share any updates with you here once available. 

Please let me know if I can help with anything else, and if you'd like our team to take a look at any of the performance issues you've run into, they are always happy to help. Reach out to our Support Team directly here.

oooo what kind of updates are you doing Ashley? this would be very welcome! I hope it is coming soon. can you give us a time frame? - this year? the start of next year?

Hi Ashley thank you for this update this is very informative and does put me at ease. One thing regarding the multithreaded performance. Monitoring the cpu core usage on a 16 thread Ryzen system and an 8 thread Intel system, the only instance I can see that multiple cores are employed is when publishing a course, one thread is used to maintain storyline operations where others are used to render video, audio elements and compress images etc. I have yet to come accross a case where more than one core is being engaged during development of a course. Obviously I may not have covered every instance of how the builder may be used but I think this is worth noting.

Hi Lizzie,

I don't have a timeframe to share yet as our team is continuing to work on these memory/performance issues. As we are closer to an update that would include those features we'll be certain to let folks know! 

Luke,

Thanks for that info too - I can share it with the team to keep an eye on the processors used as they continue to work on this. If you have any other experiences to share, please let me know and I can pass along, or feel free to share with our Support Team. We're all working together to build a product you can truly love using, so any additional feedback is welcome and appreciated. 😀

Has anything happened with multithread support and the limitation of 32 bit memory handling?
It's key information when planning for investment in new hardware. Should we go for multicore or higher  clock rate... ? Should we invest in more RAM...?

Hi Mikael,

Our team is still investigating a 64-bit version of Storyline, and we'll update this discussion as soon as we have more info to share!

As for what to invest in with hardware, I'll leave that to our community experts building many more courses than I! 

It is unfortunate that almost a year on there is still no more information to share.

I agree, we need better performance to take advantage of multicore computers.

Sorry If I missed something in the thread but is Presenter (the version in 360) multi thread capable?

Hi Graham,

Thanks for reaching out with your additional question.

To share a reply that our engineering team shared with us:

We do not target any specific cores, the operating system does that.  We are multi-threaded where we can be.

Are you running into an issue that we can help with?

No issues, just deciding which Intel processor to buy, i8 or i9 - i9 has more core/thread capabilities....

Oh, shopping fun :)

Thanks, Graham.

What other programs will you be using? The AMD Ryzen 3950x (the baby ripper) is one of the best processors for bang for your buck,  also the 3900 is wonderful too. I'd stay away from intel for a while since AMD got their crap together with the zen 2 architecture. I'm saving for the new thread ripper because I do a lot of blender work and IPC isn't as important as thread count. Gamers Nexxus on youtube has a really great breakdown and goes really indepth on content creator's usefulness for the new AMD's. They also have PCIe 4.0 natively on all the boards. 

Any other questions feel free to ask.  

Still no update on 64 bit? 

I am also looking to see a 64 bit version of Storyline, as well as usage of multiple core processors. Although previous posts have said that multiple cores are used by Storyline, this doesn't seem to be the case for me. I have a Ryzen 9 3900 processor. I have been doing screen recording for a software simulation. It takes FOREVER for the video to be processed into the "view mode" slides. Meanwhile, my beast of a processor is showing that the utilization for Storyline is less than 10%. 

Count me in that number. I have constant grief with crashes and issues when RAM usage exceeds 2GB—I have 16GB in my system.

Any updates on multi thread processing. My station also only uses one core for processing and it takes a very long time to save projects and publish content. Very time consuming and A LOT of waiting!!!

This thread clears up a lot of questions I had about performance.  I built a very expensive AMD 3900X system with 64GB ram, a monster RADEON video card, and a PCIE 4.0 NVME SSD to give me the best performance possible to enable me to publish Storyline content faster.  Turns out, it's no faster than my 7-year old Intel system I had.  With SL360 running as a 32-bit application, no wonder I'm not seeing any real increased performance.

PLEASE post an update on the status of releasing a 64-bit version of Storyline.

Congratulations! You dropped some serious coin on a Formula 1 racer with a race-winning pit crew to back it up. Too bad the track is a deeply-rutted, single-lane, weed-choked, gravel and dirt road, 3+ years later. And the crew in charge of building the road still hasn't figured out which end of the shovel to pick up.

Impressive how bad the development of Storyline goes on 

Wow, I am so glad Joseph Francis pointed this thread out to me. Looks like the only solution is to switch to software that is actually keeping up with industry standards. Back to Adobe Captivate I go when my license expires in February. Captivate is less than half the cost of Storyline and it actually is a 64-bit application. Disappointing because Storyline is easier to use, but more good news, I can switch back to a Mac too!