Storyline 360 freezing?

I have submitted reached out a couple of times about my project freezing and haven't heard back from anyone. I've uninstalled/installed and even copied files over to a new project and the problem keeps happening. I loved working on Storyline 2 and never had this problem. I'm at the point of asking for a refund if it's at all possible. 

I have freezing problems too on 2 different quite large projects. It's happening on two computers with 2 different accounts on both projects.

The same version of Storyline 360

I am NOT happy at all!!!!

Why are there so many problems with this product? I have at least two other bug problems being looked into and now I am finding the product unusable because of this freezing problem.

Me too, four times today alone. Glad I'm not the only one, but frustrated that I keep losing some of my work!

Hey Jessica - Sorry to hear that you're having a difficult time with this.

Is the issue happening with a single project file or just files in general?

• If it's a particular file, you should import your slides into a new file.
• If it's any/all files, you should do a repair of your software.

If not, please reach out to our team here so that we can dig a bit deeper. 

That's not the experience we would like you to have with the software.

Hi Mia - Looks like the same advice goes for you as well :)

I am also having the same issue with the constant freezing. I will reach out to the team to see if they can look into this issue further. 

Hi Helena - Thanks for letting us know that you reached out to the support team (01076143). I see that Wilbert is assisting and I'll follow along as well.

The Support team asked that I delete the unnecessary  slides, however I am not sure if this is the root of the problem. 

I understand. Just let them know the outcome of your testing and you can continue to troubleshoot if needed :)

Hi Shirley,

I see that you and Angelo have been in touch regarding this and the most recent information he sent you was to do a clean install of Storyline 360. The freezing behavior is not something we'd expect - but if you need to go the refund route, our Success team is able to help you with that. 

Looks like it double posted here - I'll delete the second one. 

If you're still freezing, let's keep working in your Support case and figure out why that's happening. I'll give Angelo a heads up and he'll continue to dig into the cause!