Every time I try to insert a new Storyline 360 slide from the template options, I get an error code. Then the screen freezes and I have to use Task Manager to close it out. Help!
Hey Laurie, sorry you're running into this! That definitely should not be happening. Are you seeing this in one particular file, or in all Storyline files? If it's just the one, you can import the slides into a new Storyline file, and that should do the trick. If it's all Storyline files, a simple repair usually fixes the problem. It's also worth mentioning that you'll want to be sure you're working from your local hard drive, since working from a network drive can cause erratic behavior.
If you're still getting stuck, let our Support Engineers know, and they'll work with you one on one to get it sorted out. They're rockstars, and you'll be in good hands!
Ah, I see. Thanks for that context. If you can confirm that you're working from your local hard drive and you try the repair with no luck, I would contact our Support Engineers directly. And if you do decide to open a case, please let me know the case number so I can follow along, as well. :)
I am working on my hard drive. I get the same error now on a new project -- also on my hard drive --whenever I try to add a trigger to a button. It is extremely frustrating to this SL2 veteran user. Should I upload my 2 courses somewhere for your review. Both times, it brings up the same error: once when I'm trying to download an Articulate created template from inside the program, the other when I try to add a trigger -- both courses, same error.
Here is another issue. Same thing. I cannot complete my project before Monday. I have created 3 projects, all giving me the same error. All working on my hard drive.
I'm so sorry about that Laurie, I know how frustrating that is. I have opened a Support Case on your behalf (01013716), and one of our Engineers will contact your shortly. They're available 24/7, and you'll be in good hands! Keep an eye on your inbox - you'll receive an email from Support@Articulate.com soon. I'll also follow along with your case and share updates here for anyone else who may encounter this issue in the future.
I apologize, it looks like I opened the case under one of your inactive email addresses. I have made the correction now, and you should hear from my colleague Cleo by email shortly!
It looks like Cleo has requested some information about your operating system--do you see an email from Support @Articulate.com? Let me know if you're still not receiving our emails, and we'll get this sorted out!
9 Replies
Hey Laurie, sorry you're running into this! That definitely should not be happening. Are you seeing this in one particular file, or in all Storyline files? If it's just the one, you can import the slides into a new Storyline file, and that should do the trick. If it's all Storyline files, a simple repair usually fixes the problem. It's also worth mentioning that you'll want to be sure you're working from your local hard drive, since working from a network drive can cause erratic behavior.
If you're still getting stuck, let our Support Engineers know, and they'll work with you one on one to get it sorted out. They're rockstars, and you'll be in good hands!
It was a brand new Storyline. I had no other slides. I was trying to insert a Storyline Template.
Ah, I see. Thanks for that context. If you can confirm that you're working from your local hard drive and you try the repair with no luck, I would contact our Support Engineers directly. And if you do decide to open a case, please let me know the case number so I can follow along, as well. :)
I am working on my hard drive. I get the same error now on a new project -- also on my hard drive --whenever I try to add a trigger to a button. It is extremely frustrating to this SL2 veteran user. Should I upload my 2 courses somewhere for your review. Both times, it brings up the same error: once when I'm trying to download an Articulate created template from inside the program, the other when I try to add a trigger -- both courses, same error.
Here is another issue. Same thing. I cannot complete my project before Monday. I have created 3 projects, all giving me the same error. All working on my hard drive.
I'm so sorry about that Laurie, I know how frustrating that is. I have opened a Support Case on your behalf (01013716), and one of our Engineers will contact your shortly. They're available 24/7, and you'll be in good hands! Keep an eye on your inbox - you'll receive an email from Support@Articulate.com soon. I'll also follow along with your case and share updates here for anyone else who may encounter this issue in the future.
Thank you. I see others are having issues with trigger functionality as well. Looking forward to the contact.
Hi Laurie,
I apologize, it looks like I opened the case under one of your inactive email addresses. I have made the correction now, and you should hear from my colleague Cleo by email shortly!
Hi there Laurie!
It looks like Cleo has requested some information about your operating system--do you see an email from Support @Articulate.com? Let me know if you're still not receiving our emails, and we'll get this sorted out!
This discussion is closed. You can start a new discussion or contact Articulate Support.