Storyline Crash Oct 19, 2021 By Irene Monk Good morning, Has anyone else been experiencing a lot of crashes, especially when editing graphics (cropping, resizing)?
Maria Costa-Stienstra Staff over 2 years ago10/20/21 at 3:45 pm (UTC) Hi, Irene. I'm sorry to hear you're experiencing crashing often when using Storyline! A few suggestions to try: Are you working from a local hard drive? We don't recommend working with files on a network drive. Have you attempted to repair Storyline 360? Here are the instructions. If a repair doesn't solve the issue, I'd like to connect you with one of our support engineers. You can open a case here.
Irene Monk Author over 2 years ago10/23/21 at 3:37 pm (UTC) Thank you, Maria for the response. Yes, I'm working from a hard drive. I will try the storyline repair momentarily.
Lawrence Whitmore Maria Costa-Stienstra over 2 years ago11/02/21 at 2:14 pm (UTC) This post was removed by the author
Becca Levan Lawrence Whitmore over 2 years ago11/02/21 at 4:51 pm (UTC) I'm sorry if this is slowing you down, Lawrence! If Maria's suggestion to repair Storyline doesn't improve things, I'd recommend opening a case next, so our support engineers can help troubleshoot!
3 Replies
Hi, Irene.
I'm sorry to hear you're experiencing crashing often when using Storyline!
A few suggestions to try:
If a repair doesn't solve the issue, I'd like to connect you with one of our support engineers. You can open a case here.
Thank you, Maria for the response. Yes, I'm working from a hard drive. I will try the storyline repair momentarily.
This post was removed by the author
I'm sorry if this is slowing you down, Lawrence! If Maria's suggestion to repair Storyline doesn't improve things, I'd recommend opening a case next, so our support engineers can help troubleshoot!