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AlexBennetts's avatar
AlexBennetts
Community Member
4 years ago

Storyline crashes every time I try to create a new Trigger with a condition involving Objects

Basically what the title says.

I have updated Storyline to its most recent version but still get this crash every time I click on Conditions -> If -> Objects.

Video attached.

 

Has anyone had this issue? Is there a way around it?

  • Hello Everyone! ✨

    I'm happy to share that we have released a new update for Storyline 360 (Build 3.74.30180.0)

    In this update, we have implemented a fix for:

    • Storyline 360 crashing when adding conditions to triggers or publishing to Word.

    As a first stepI recommend updating Storyline 360 to the latest version. Here's how:

    Update Authoring Apps

    If you have any questions, please let us know in this thread or privately in a support case.

    Have a great day! 

  • Hello Alex,

    Thank you for reaching out and sharing what you are experiencing with your project file. I'm unable to replicate this error when I follow along in your video steps.

    I'm curious if the issue happens in any course you are working on or just this particular one?

    • If you cannot re-create the issue in a new course, I would advise you to import the file into a new one and proceed.
    • If it's happening in any/all files, you should conduct a repair of your software.
  • Hello Everyone! ✨

    I'm happy to share that we have released a new update for Storyline 360 (Build 3.74.30180.0)

    In this update, we have implemented a fix for:

    • Storyline 360 crashing when adding conditions to triggers or publishing to Word.

    As a first stepI recommend updating Storyline 360 to the latest version. Here's how:

    Update Authoring Apps

    If you have any questions, please let us know in this thread or privately in a support case.

    Have a great day!