Storyline error when previewing animated gif

Hi Lahta!

Thanks for your post. I'm happy to explore further!

✏️ Note: Clicking Send in the error report message will only generate information for our product team to help them investigate potential bugs.

A quick approach and question to help us look into this:

• Is this happening with any Storyline file? If yes, a simple Storyline 360 repair should help. Here's how.
• If the error remains, are you comfortable with sharing your .story file for testing? You can use this private link. We'll review it in Update 44 and let you know how it goes!

Thanks Katie, here is the error codes. Please find the attached .story file with the animated gif.

<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<UserId>auth0|7b678070-fbea-0131-1cab-22000b2f96a1</UserId>
<HardwareId>DY1Q9-U33HJ-03FU2-1AUUV-VT3PR</HardwareId>
<Message>An attempt was made to load a program with an incorrect format. (Exception from HRESULT: 0x8007000B)</Message>
<StackTrace> at void ImageMagick.Environment+NativeMethods+X86.Environment_SetEnv(IntPtr name, IntPtr value)
at void ImageMagick.Environment+NativeEnvironment.SetEnv(string name, string value)
at void ImageMagick.MagickNET.InitializePrivate(ConfigurationFiles configFiles, string newPath)
at void ImageMagick.MagickNET.Initialize(ConfigurationFiles configFiles, string path)
at void ImageMagick.NativeLibraryLoader.ExtractLibrary()
at void ImageMagick.NativeLibraryLoader.Load()
at static ImageMagick.Environment+NativeMethods+X86()</StackTrace>
</ErrorReport>

Also, uninstall and reinstall didn't help

Hello Lahta!

Thank you for sharing your project! I've tested it on my end, and I'm not seeing the same error message. 

Here are the steps I took:

1.  Downloaded your project file which automatically saves to my Downloads folder.
2. Opened the project in Storyline 360, and then immediately saved the project to my Documents folder.
3. Lastly, I previewed the project and saw the gif play continuously. 

I'll attach the project to this discussion. Let me know if it works! 

Thanks Lauren! 

I followed the same steps above but still get the error when I preview the file in Storyline. That's really strange. What else can I do?

thanks and regards,

Hi Lahta!

Do you see the same error when previewing the file I've attached in my previous reply?

If so, can you try importing the gif into your project again and then preview? Let me know if that does the trick!

hi Lauren,  yes, when I opened and previewed your attached file, I have the same error. Below is the code again.

I have reinserted the gif again, but with the same error.

What else can you suggest? I appreciate your help on this, but if this is not resolved soon, i will have to remove the animated gif from my project.

<?xml version="1.0" encoding="utf-16"?>

<ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<UserId>auth0|7b678070-fbea-0131-1cab-22000b2f96a1</UserId>
<HardwareId>DY1Q9-U33HJ-03FU2-1AUUV-VT3PR</HardwareId>
<Message>An attempt was made to load a program with an incorrect format. (Exception from HRESULT: 0x8007000B)</Message>
<StackTrace> at void ImageMagick.Environment+NativeMethods+X86.Environment_SetEnv(IntPtr name, IntPtr value)
at void ImageMagick.Environment+NativeEnvironment.SetEnv(string name, string value)
at void ImageMagick.MagickNET.InitializePrivate(ConfigurationFiles configFiles, string newPath)
at void ImageMagick.MagickNET.Initialize(ConfigurationFiles configFiles, string path)
at void ImageMagick.NativeLibraryLoader.ExtractLibrary()
at void ImageMagick.NativeLibraryLoader.Load()
at static ImageMagick.Environment+NativeMethods+X86()</StackTrace>
</ErrorReport>

Good morning, Lahta!

I appreciate you trying all those initial troubleshooting steps.

From here, we'll need to loop in our Engineers so we could get this sorted as quickly as possible. I've started a support case for you with all the relevant details in this discussion. 

An email should land in your inbox shortly. See you there!