Storyline losing track of objects in story

Sep 10, 2014

Hi,

I am hoping that no one is experiencing this challenge but I am also hoping that someone might have some insight into what might be causing my problem.

Basically, the challenge I am running into is that I work on a project that has videos that the user watches and then they choose how to respond from some selected text options. This launches to a "response" video followed by the chance to make more choices. This all works fine when I first put it together. Then when I go into the story and make some modifications to either slides or the master slides I save the changes, preview the project, and suddenly I cannot see objects or videos that were on my slides. If the slide has a video, I can hear it start but I cannot access any buttons to make choices. When I close the preview and look at my slides, I see the video and buttons again. If I publish in this state, I do not see any buttons or objects so I cannot progress through the project. Can anyone provide any insight into what might be happening? I thought it might be memory on my system but I have a laptop that only runs Storyline and the same thing happens. If I create a new project and import the slides from this project into it I can see everything again but as soon as I make an edit the problem comes back. Looking to mine the incredible knowledge and insight this forum possesses. Help!

Thanks,

Chuck

1 Reply
Emily Ruby

Hello Chuck, and welcome to Heroes!

I am sorry you are experiencing this issue. Always save and publish to your local hard drive (typically your C: drive). Working on a network drive or an external (USB) drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources.

Be sure the file paths to your projects and published output are well under the 260-character limit imposed by Microsoft Windows. (Publishing adds characters to the file path you selected. If it exceeds 260 characters, your published output will be incomplete.)

Avoid using special characters, accents, or symbols in your file paths and file names. Learn more about naming conventions in this Microsoft article.

If you continue to see this behavior, you could so a repair on Storyline.

Let us know if you need anything further.

If this does not help, you could share the file with us here using the paperclip icon.

This discussion is closed. You can start a new discussion or contact Articulate Support.