Has anyone else experienced this? (attached Replay video) It doesn't happen on all my SL2 projects, but it happens very consistently on a few. I never get an actual error message; it just hangs there until I go through this process.
Hi, Kendra -- Thanks for reaching out and sorry to hear of your difficulties! You may want to run through the troubleshooting steps listed here, particularly Step 1 and Step 2, and let us know if you find improvement. :)
Saving, quitting then reopening the project as Julia suggests does eliminate the problem. I've tried this in the past with success, but was hoping there was some specific cause that I could avoid. I've tried the repair route, but it doesn't help. I guess restarting the program is as much trouble as clicking 15 times to publish, so I'll continue to use those two methods. Thanks!
So sorry to hear that issues persist, Kendra! And you're right, it should not be necessary to jump through lots of hoops to publish your file, so if you are able to share, I am happy to check it out to let you know if I experience the same behavior you have described!
Or, if sharing your file publicly here in the thread is not a suitable option, you are welcome to pass it along via this form and I will reply by email from within your case -- whichever you prefer! :)
4 Replies
Hi Kendra,
You could possibly try making any changes to the story file, then save it, close it, opn it then publish.
I find I need to do this every time I publish otherwise it will just sit there and progress bar will not move.
Hope this helps
Hi, Kendra -- Thanks for reaching out and sorry to hear of your difficulties! You may want to run through the troubleshooting steps listed here, particularly Step 1 and Step 2, and let us know if you find improvement. :)
Saving, quitting then reopening the project as Julia suggests does eliminate the problem. I've tried this in the past with success, but was hoping there was some specific cause that I could avoid. I've tried the repair route, but it doesn't help. I guess restarting the program is as much trouble as clicking 15 times to publish, so I'll continue to use those two methods. Thanks!
So sorry to hear that issues persist, Kendra! And you're right, it should not be necessary to jump through lots of hoops to publish your file, so if you are able to share, I am happy to check it out to let you know if I experience the same behavior you have described!
Or, if sharing your file publicly here in the thread is not a suitable option, you are welcome to pass it along via this form and I will reply by email from within your case -- whichever you prefer! :)
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