I had my quick access toolbar customized (I had added buttons like add audio and arrange) then somehow those options were gone and I cannot customize it again. I have reinstalled (repaired) the install with no luck. I have the latest update too.
Any ideas for me? Having those tools right there was SO useful!
Was the tool bar moved or just there but empty of quick access things? I know I've minimized it by mistake before. Here are directions on how to work within the Quick Access toolbar set up.
Hi Experts! I'm having a different quick access toolbar problem: I can't seem to customize it at all! I've got Storyline 2, Update 5: 1505.515.
When I drop down the menu that should allow me to customize the toolbar, I get this:
...which doesn't allow me to do anything but toggle the three available options, whereas in most programs, such as PowerPoint, I get a lot more, specifically, a "More Commands..." option:
It would be a nice enhancement to have more control over the customization, e.g., being able to reorder custom buttons, etc. (I'm new on the Articulate forums - please coach me if I'm posting in an inappropriate place!)
Welcome to the E-Learning forums! You are welcome to share thoughts like that here, but the best course of action is to submit a feature request as those go to our product development team.
Let us know if you need anything else as you continue to work in Storyline!
I've had this problem too, and no, I had not accidentally minimised it. My customised quick access bar just went away, and all that was there were the 3 default items (save, undo, redo).
I just realised though that the last time it happened was last week, and I think it coincided with SL's latest update.
Is it possible to find out whether the update resets it?
I haven't seen it reset it on my system - especially if you haven't actually customized it but are just seeing the standard options. You could look at going through the repair in the event that something occurred during the update process. If you follow the steps to add elements to it, does it reappear then?
It's really weird. My custom quick access bar disappeared on me a couple of days ago. I am not certain it was right after the update, so I can't really say with any certainty that the update caused the problem.
i only customised my quick access bar for the first time a few months ago and in that time this has happened maybe three times. It doesn't totally disappear, it just reverts to the default bar with the the items for no apparent reason.
So yes, today I recustomised it, and so far so good. I'll post again if anything changes.
Every once in a while my customized quick access toolbar "resets" in SL. I noticed this occasionally in SL 1, but hadn't seen it happen SL 2 until this morning.
I have 2 instances of SL open. I'd been working with both files yesterday, and in both files the quick access toolbar was my customized version. When I opened both files this morning, one file maintained my customized quick access toolbar, but in the other file, the quick access toolbar has reset to the default.
I know for a fact that the toolbar in the second file was working just last night... this morning it isn't. And I have not updated my version of SL2 recently. I'm using version 7:1509.1408
Thanks for reaching out here - it should be saved as a part of Storyline 2, so it's odd that your one file does show it and the other one didn't. Is there anything different about how these files were created? Perhaps one was a recent upgrade from an SL1 file? What happens if you look at importing one of those into a brand new file?
This has happened to me now five times in the last year, three times this month, twice in the last week. It's always, so far, at the end of a long day of Storyline use and I close the app, and then I open up the program early next morning and the toolbar is back to default. $#$@#$@#$@#!!!!
We need a way to back up customizations like this for easy restoring when things like happen.
Hi! I am having the exact same issue as Greg Younger 7+ years ago.
The drop down the menu that should allow me to customize the toolbar, is grayed out:
...which doesn't allow me to do anything but toggle the three available options. Right clicking on the items I want in the QA toolbar does nothing as well.
I have tried reverting to a previous version and the issue remains. I did have customizations prior to the last update and have looked at the other QA threads on how to save that workspace file in the future but since I cannot even customize the QA toolbar there is nothing to back up.
I tried testing the functionality of the quick access toolbar on my end and it appears to be saving the custom settings just fine. I'm also not seeing this issue reported recently by other users.
I did try reverting back to older versions (I completely uninstalled everything and reinstalled) and my previously saved actions were not there and I was still unable to edit the toolbar. Here is a recording of what I am experiencing; I left comments on the screencast describing what I was doing: https://360.articulate.com/review/content/fac6fa90-c31a-4cee-92ff-871fc9a7fd33/review
Thanks for sharing your video. I have some clarifications regarding what can and can't be added to the Quick Access Toolbar:
1. This section of the Quick Access Toolbar is not clickable by design. This only serves as a label for the container.
2. You can't add Arrange button as well as all options included under it to the Quick Access Toolbar. You can check if an item can be added to the Quick Access Toolbar by right-clicking on its corresponding button and checking if 'Add to Quick Access Toolbar' is available.
That is helpful! I thought I had arrange shortcuts in my old toolbar but it was "alignment" shortcuts. I have confirmed I can now add items to my QAT and will make sure to save my workspace.xml file so that I don't have to remember what I had the next time it disappears! For anyone else that stumbles onto this thread, that discussion is located here: https://community.articulate.com/discussions/articulate-storyline/quick-access-toolbar-disappears
23 Replies
Hi Connie,
Was the tool bar moved or just there but empty of quick access things? I know I've minimized it by mistake before. Here are directions on how to work within the Quick Access toolbar set up.
thanks so much! It was there, however, I was trying to go FROM the toolbar to add buttons instead of the other way around. DOAH!
It's SO convenient to have the often used buttons right there!
thanks again.
Glad you found it!
Hi Experts! I'm having a different quick access toolbar problem: I can't seem to customize it at all! I've got Storyline 2, Update 5: 1505.515.
When I drop down the menu that should allow me to customize the toolbar, I get this:
...which doesn't allow me to do anything but toggle the three available options, whereas in most programs, such as PowerPoint, I get a lot more, specifically, a "More Commands..." option:
Any ideas? Thanks!
...aaaannddd... I searched a little more and found it elsewhere: https://community.articulate.com/discussions/articulate-storyline/quick-access-toolbar
It would be a nice enhancement to have more control over the customization, e.g., being able to reorder custom buttons, etc. (I'm new on the Articulate forums - please coach me if I'm posting in an inappropriate place!)
Cheers!
Hi Greg,
Welcome to the E-Learning forums! You are welcome to share thoughts like that here, but the best course of action is to submit a feature request as those go to our product development team.
Let us know if you need anything else as you continue to work in Storyline!
Hey Ashley,
I've had this problem too, and no, I had not accidentally minimised it. My customised quick access bar just went away, and all that was there were the 3 default items (save, undo, redo).
I just realised though that the last time it happened was last week, and I think it coincided with SL's latest update.
Is it possible to find out whether the update resets it?
Thanks!
Hi Veronica,
I haven't seen it reset it on my system - especially if you haven't actually customized it but are just seeing the standard options. You could look at going through the repair in the event that something occurred during the update process. If you follow the steps to add elements to it, does it reappear then?
Hey Ashley,
It's really weird. My custom quick access bar disappeared on me a couple of days ago. I am not certain it was right after the update, so I can't really say with any certainty that the update caused the problem.
i only customised my quick access bar for the first time a few months ago and in that time this has happened maybe three times. It doesn't totally disappear, it just reverts to the default bar with the the items for no apparent reason.
So yes, today I recustomised it, and so far so good. I'll post again if anything changes.
Thanks Ashley
Thanks Veronica and definitely keep us posted on if it occurs again.
Ashley, et. al -
Every once in a while my customized quick access toolbar "resets" in SL. I noticed this occasionally in SL 1, but hadn't seen it happen SL 2 until this morning.
I have 2 instances of SL open. I'd been working with both files yesterday, and in both files the quick access toolbar was my customized version. When I opened both files this morning, one file maintained my customized quick access toolbar, but in the other file, the quick access toolbar has reset to the default.
I know for a fact that the toolbar in the second file was working just last night... this morning it isn't. And I have not updated my version of SL2 recently. I'm using version 7:1509.1408
Thanks for any help/guidance!
Hi Diane,
Thanks for reaching out here - it should be saved as a part of Storyline 2, so it's odd that your one file does show it and the other one didn't. Is there anything different about how these files were created? Perhaps one was a recent upgrade from an SL1 file? What happens if you look at importing one of those into a brand new file?
This has happened to me now five times in the last year, three times this month, twice in the last week. It's always, so far, at the end of a long day of Storyline use and I close the app, and then I open up the program early next morning and the toolbar is back to default. $#$@#$@#$@#!!!!
We need a way to back up customizations like this for easy restoring when things like happen.
Hi Team
I can't have options to add taskbar control button in SL3 can you help me?
Regards
Denis
Hello Denis and welcome to E-Learning Heroes :)
Thanks for reaching out. Are you having difficulty using the Quick Access Toolbar?
I made a quick Peek video to explain how to use this feature.
Let me know if you have any other questions or if I have misunderstood your request.
Any updates on this?
Thanks for reaching out, Adrienne!
This thread is a bit outdated, so I'd like to understand your experience better!
It would help to record a Peek 360 screencast of the issue so we can help. Looking forward to your response so we can keep at this!
Hi! I am having the exact same issue as Greg Younger 7+ years ago.
The drop down the menu that should allow me to customize the toolbar, is grayed out:
...which doesn't allow me to do anything but toggle the three available options. Right clicking on the items I want in the QA toolbar does nothing as well.
I have tried reverting to a previous version and the issue remains. I did have customizations prior to the last update and have looked at the other QA threads on how to save that workspace file in the future but since I cannot even customize the QA toolbar there is nothing to back up.
Hi Melissa,
Sorry to hear that you ran into a similar issue.
I tried testing the functionality of the quick access toolbar on my end and it appears to be saving the custom settings just fine. I'm also not seeing this issue reported recently by other users.
As a troubleshooting step, try doing a repair of your Storyline 360 installation to see if this helps. If the issue persists, please make a recording of the behavior you're experiencing so we can take a closer look at what's happening.
Hi Joe,
I did try reverting back to older versions (I completely uninstalled everything and reinstalled) and my previously saved actions were not there and I was still unable to edit the toolbar. Here is a recording of what I am experiencing; I left comments on the screencast describing what I was doing: https://360.articulate.com/review/content/fac6fa90-c31a-4cee-92ff-871fc9a7fd33/review
Hello Melissa,
Thanks for sharing your video. I have some clarifications regarding what can and can't be added to the Quick Access Toolbar:
1. This section of the Quick Access Toolbar is not clickable by design. This only serves as a label for the container.
2. You can't add Arrange button as well as all options included under it to the Quick Access Toolbar. You can check if an item can be added to the Quick Access Toolbar by right-clicking on its corresponding button and checking if 'Add to Quick Access Toolbar' is available.
Hope this helps!
Hi Joe,
That is helpful! I thought I had arrange shortcuts in my old toolbar but it was "alignment" shortcuts. I have confirmed I can now add items to my QAT and will make sure to save my workspace.xml file so that I don't have to remember what I had the next time it disappears! For anyone else that stumbles onto this thread, that discussion is located here: https://community.articulate.com/discussions/articulate-storyline/quick-access-toolbar-disappears
Hi Melissa,
I'm glad to hear that my teammate, Joe, was able to help you out with this! If you run into any trouble moving forward, please let us know!