Storyline Screen Recording fails and disturbs Storyline 360

Apr 29, 2020

Hi all,
I have a problem with the Storyline 360 screen recorder.
We are a software company and provide CAD and CAM software.
I observed, that whenever I click in one of the tabs on the right, Storyline cannot save the recording and I have to finalize and restart Storyline 360- see also attached screenshot. The tabs on the right accesses the CAD part of our Software, other parts on the Screen access the CAM part. 
Do you have any experience with this behaviour?
Many thanks in advance, best regards, Bärbel B.

1 Reply
Ren Gomez

Hi Barbel,

I'm sorry to hear you're running into this issue when screen-recording your software! I’ve opened a support case on your behalf and would appreciate any additional information you can provide, including the file where the error is occurring. Feel free to upload to your unique link below, and one of our support engineers will start testing.

In the meantime, be sure to review our best practices for screencasting in Storyline 360.

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