storyline: seekbar on video slides not working when published.

Nov 30, 2018

I have a seekbar on all slides and all work except the slides with video.   Seekbar  does not seek, but rather just moves the line along and starts at the beginning of the video no matter where you move the bar. This happens for 1st entry of slide and for revisit.  When the timeline ends, the video ends also, no matter where it is in the video. Other slides have audio only and seekbar works fine.

My player defaults are for seekbar to work.  I have published it with the player default for  video slides and I have published with custom for just those slides with seekbar enabled (but player defaults still have seekbar).

The most frustrating thing is that it works fine when I preview, but then doesn't work when published.  I am publishing to Articulate on-line. 

I feel that I need to put in a support ticket, but I am not sure how this is done either.  Can anyone help me with this also? 

28 Replies
Sarah Milburn

Quick update:   We have recently established a portal on our server that will house the modules and when I published the modules to html5 and we loaded on the server, the seek on video worked.  So the issue seems to be when published to Articulate-online.  I have updated Articulate support.  

Alyssa Gomez

Thanks for the update, Sarah!

We actually just released a new update for Storyline 360 today! One of the fixes addresses an issue where clicking the video control seekbar was restarting the video instead of scrubbing in HTML5 output.  

Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!

Daniel Youssef


I have the up to date storyline 360 and this issue is happening to me as I'm tryin to publish a video. When I preview the video, it works fine however when I publish it, each time I try seek through the video it restarts?

I have even tried doing this through Articulate rise 360 and the same issue. 
Was there a solution?

Katie Riggio

Hi Daniel,

Thanks for reaching out!

If you don't mind sharing your file, we'd love to verify whether the bug mentioned above resurfaced or if something else is causing the problem. You can attach the project to this public discussion or use this private upload link.

Either way, we'll review it and report back!

Leslie McKerchie

Hello Andrea,

Thanks for reaching out for an update. The original issue reported here was corrected in Build 3.24.17733.0, as Alyssa shared above.

Daniel chimed in to share that he was experiencing a similar issue, but we did not receive a support case to investigate further.

I'd like you to share your project file with our support engineers along with what you are experiencing so that we can investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Jose Tansengco

Hello Kerri, 

Happy to look into this for you!

I tried testing the behavior using a basic slide with a video and using the seekbar to jump to certain points in the video and I can confirm that this worked as intended for me. Here's the link that I used for testing so you can see if you get the same results.

Since the behavior appears to be specific to your project file and the bug discussed in this thread has already been fixed, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!


Ashleigh Hally

Has this been resolved? Same issue for me, but not with all videos and not consistently. I have 6 videos in 12 scenes. They are set to replay, pause, allow the user to rewind/go forward when they revisit a video. The player is set to allow drag on the seekbar after completion. Are there triggers I can set up to ensure this happens? My deadline is looming! Here is my review file:

Yesterday, I published and the 3rd and 5th videos would not allow drag after completion; refreshed the link, then it was just the 5th video.

Thanks for any insights/ideas!

Steven Benassi

Hi Ashleigh!

Sorry to hear you ran into this behavior!

I see that Kerri has been helping you out, but I just wanted to pop in and share that the original issue reported in this discussion was corrected in Build 3.24.17733.0, as Alyssa shared here.

Testing the Review 360 link you shared, I too was unable to drag the seek bar after the video was completed. It would be helpful to take a closer look at the file itself to investigate this behavior further. Would you be willing to share a copy here in the discussion or privately through a support case? We'll delete it from our system as soon as we finish troubleshooting!

Steven Benassi

Hi Ashleigh!

Thanks for following up and sharing the feedback after testing the SCORM file!

Smart move on opening a support case. You're in great hands working with our support engineers and they should be getting in touch with you shortly!

In the meantime, if you'd like the community to review your project file, we would need the actual .story file to do so. It looks like you've attached the SCORM/zip package.

Looking forward to hearing from you!

Jürgen Schoenemeyer

there is a problem, if the user clicks direct on the video -> video + timeline is out of sync

  • user click pause/play in navi bar -> timeline + video stops (ok)
  • user click on video -> video starts / timeline not !!!
  • now wait some seconds and click play on navi bar -> timeline plays + video play BUT out of sync

result: video is ready -> jump to the next slide, but timeline is not ready (seekbar not clickable)

the easiest way to fix the problem is to put a rectangle with 99% transparency over the video -> click on video will have no effect anymore

Nedim Ramic

I attached two videos in regards to what I thought was a bug. I was able to reproduce this behavior where the seekbar retains a "read-only" state even though the "allow drag after completion" option was selected in the player settings. The slide advances to the next slide when the video is complete. The video was continually playing with no interruptions. A rectangle with a 99% transparency was also drawn over the video. I replayed the same slides over and over
to find out that the seekbar behavior alternates between a "read-only and "allow drag after completion" states in an unpredictable and unreliable manner. The only time the seekbar would work as expected was when the slide was set to advance when the timeline ends on this slide.
It appeared to me that the video completes before the timeline ends although they share the same time duration. To check it out, I set the slide to resume saved state. Upon revisiting the slide, It was clear enough that the video would complete before the timeline ends on this slide. Upon revisiting the slide, I could clearly tell that the timeline is still stuck at the end, hence a "read-only" state. I don't know if  this is a bug or something that would normally happen due to the difference in frame rates?