storyline: seekbar on video slides not working when published.

Nov 30, 2018

I have a seekbar on all slides and all work except the slides with video.   Seekbar  does not seek, but rather just moves the line along and starts at the beginning of the video no matter where you move the bar. This happens for 1st entry of slide and for revisit.  When the timeline ends, the video ends also, no matter where it is in the video. Other slides have audio only and seekbar works fine.

My player defaults are for seekbar to work.  I have published it with the player default for  video slides and I have published with custom for just those slides with seekbar enabled (but player defaults still have seekbar).

The most frustrating thing is that it works fine when I preview, but then doesn't work when published.  I am publishing to Articulate on-line. 

I feel that I need to put in a support ticket, but I am not sure how this is done either.  Can anyone help me with this also? 

11 Replies
Sarah Milburn

Quick update:   We have recently established a portal on our server that will house the modules and when I published the modules to html5 and we loaded on the server, the seek on video worked.  So the issue seems to be when published to Articulate-online.  I have updated Articulate support.  

Alyssa Gomez

Thanks for the update, Sarah!

We actually just released a new update for Storyline 360 today! One of the fixes addresses an issue where clicking the video control seekbar was restarting the video instead of scrubbing in HTML5 output.  

Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!

Daniel Youssef


I have the up to date storyline 360 and this issue is happening to me as I'm tryin to publish a video. When I preview the video, it works fine however when I publish it, each time I try seek through the video it restarts?

I have even tried doing this through Articulate rise 360 and the same issue. 
Was there a solution?

Katie Riggio

Hi Daniel,

Thanks for reaching out!

If you don't mind sharing your file, we'd love to verify whether the bug mentioned above resurfaced or if something else is causing the problem. You can attach the project to this public discussion or use this private upload link.

Either way, we'll review it and report back!

Leslie McKerchie

Hello Andrea,

Thanks for reaching out for an update. The original issue reported here was corrected in Build 3.24.17733.0, as Alyssa shared above.

Daniel chimed in to share that he was experiencing a similar issue, but we did not receive a support case to investigate further.

I'd like you to share your project file with our support engineers along with what you are experiencing so that we can investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.