storyline: seekbar on video slides not working when published.
Nov 30, 2018
I have a seekbar on all slides and all work except the slides with video. Seekbar does not seek, but rather just moves the line along and starts at the beginning of the video no matter where you move the bar. This happens for 1st entry of slide and for revisit. When the timeline ends, the video ends also, no matter where it is in the video. Other slides have audio only and seekbar works fine.
My player defaults are for seekbar to work. I have published it with the player default for video slides and I have published with custom for just those slides with seekbar enabled (but player defaults still have seekbar).
The most frustrating thing is that it works fine when I preview, but then doesn't work when published. I am publishing to Articulate on-line.
I feel that I need to put in a support ticket, but I am not sure how this is done either. Can anyone help me with this also?