storyline: seekbar on video slides not working when published.

I have a seekbar on all slides and all work except the slides with video.   Seekbar  does not seek, but rather just moves the line along and starts at the beginning of the video no matter where you move the bar. This happens for 1st entry of slide and for revisit.  When the timeline ends, the video ends also, no matter where it is in the video. Other slides have audio only and seekbar works fine.

My player defaults are for seekbar to work.  I have published it with the player default for  video slides and I have published with custom for just those slides with seekbar enabled (but player defaults still have seekbar).

The most frustrating thing is that it works fine when I preview, but then doesn't work when published.  I am publishing to Articulate on-line. 

I feel that I need to put in a support ticket, but I am not sure how this is done either.  Can anyone help me with this also? 

7 Replies
Sarah Milburn

Quick update:   We have recently established a portal on our server that will house the modules and when I published the modules to html5 and we loaded on the server, the seek on video worked.  So the issue seems to be when published to Articulate-online.  I have updated Articulate support.  

Alyssa Gomez

Thanks for the update, Sarah!

We actually just released a new update for Storyline 360 today! One of the fixes addresses an issue where clicking the video control seekbar was restarting the video instead of scrubbing in HTML5 output.  

Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!