storyline slides turned to a black background

Jan 13, 2023

I have a course that consists of 10 modules.  working fine with normal white background and menu and script showing on the left.  we made some changes.  Now, 7 out 10 show black background with no menu and script.  Any ideas what is the fix or cause.  Thx 

1 Reply
Jose Tansengco

Hi Asef, 

Sorry to hear that you ran into this issue. 

As a troubleshooting step, can you try importing your slides over to a new project file to see if this helps? You'll want to make sure that you're working locally when doing this. 

If the issue persists, would you be willing to share a copy of your project file here or privately through a support case so we can take a closer look at what's happening? We'll delete it afterwards!