Storyline trigger issue

Jun 25, 2015

I am having problems with the triggers. We are not using the conventional player controls to advance through the training. This is a game show type format that will be facilitated and we are using the Page Down and Page Up key strokes (same keys that a remote uses). When we get to the playing board we have 20 text boxes that are triggers (think Jeopardy) we use the mouse to select to activate the trigger and just to the corresponding question (new slide with two layers). The Page Down/Up triggers no longer work. If you use the mouse and click anywhere on your new slide the Page Down/Up triggers re-activate (there are no other triggers on the base layer). Only the Page Down trigger to show the answer layer.

Does anyone have an idea?

6 Replies

Phil Mayor
Hero

almost 9 years ago06/25/15 at 4:32 pm (UTC)

This maybe related to a bug I reported last week, there is an issue when using a keyboard control that the next slide that loads does not have focus so cannot accept the kenboard command until you click on it. the only workaround I found was to add an additional click of the mouse.

Chris Hensen
Author

almost 9 years ago06/25/15 at 5:01 pm (UTC)

Thanks Phil - I was hoping the programmers would have this resolved. The continues to replicate itself when the presenter would return to game board - even though the trigger is set at 1 click by the mouse the presenter has to double click - one to activate the board and one to launch the trigger. Very frustrating. Hopefully the bug will be identified and corrected soon.

Phil Mayor
Hero

almost 9 years ago06/25/15 at 5:04 pm (UTC)

I believe that they were able to replicate it, so hopefully fixed soon. Sounds add that you need to click twice, I got it working with one click.

Ashley Terwilliger-Pollard
Staff

almost 9 years ago06/25/15 at 9:27 pm (UTC)

Hi Phil,

Thanks for sharing here - do you remember what the bug report was so that I could link it to this particular thread? Or if you opened a support case I can track it down that way if you have a case number.

Thanks!

Chris Hensen
Author

almost 9 years ago06/25/15 at 9:30 pm (UTC)

Ashley - we will be submitting a ticket or case as soon as I am done on the triggers

Ashley Terwilliger-Pollard
Staff

almost 9 years ago06/25/15 at 9:36 pm (UTC)

Sounds good Chris and once you've got the case number let me know and I'll follow along.

Storyline trigger issue

6 Replies

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