Storyline version prior to June 2023 not playing on Android

Oct 09, 2023

By Prathiba Sriram

Hi, is anyone facing issues with courses created using Storyline versions released after June 2023, not playing on Android devices? We have a course created using the latest version of SL that wouldn't play on an Android device (TLS 1.2) - Receive error "Unable to acquire LMS API....."
However, when the same course is published in a Storyline version prior to June 2023, it plays fine.

3 Replies

Jürgen Schoenemeyer

Jürgen Schoenemeyer

7 months ago10/09/23 at 6:59 am (UTC)

which LMS?
which Scorm version?
the same start settings (iframe/popup)?
what happens, if you test your course on scorm cloud*?

* you can create a free test account

Prathiba Sriram

Prathiba Sriram
Author

7 months ago10/09/23 at 11:42 pm (UTC)

Thanks Jurgen, here are the details.

- LMS - Totara V16

- SCORM / Storyline - 3.77.30587.0

- Settings - New window (simple)

- Course works fine on SCORM Cloud

Jürgen Schoenemeyer

Jürgen Schoenemeyer

7 months ago10/10/23 at 5:49 am (UTC)

does it mean when you publish the same course

with Storyline 3.77 (June 2023) it works

and

with Storyline 3.78 (July 2023) it works not

on Totara ?

you should open a support case

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