Hi Adam. We're happy to give you a hand, if you're still getting stuck. Like Wendy mentioned, doing a repair of your Storyline 360 might be a good first step.
once again i find myself doing the beta testing here on a product that has a few bugs and solving my own issues!
the issue is that i have two screens and when i click the player button it flickers opens on the other screen but only a very feint outline and blank content for a few sections. I figured this out because pressing escape closed the invisible box and gave mouse control back to the app which was frozen while the invisible screen was present.
once i noticed this i moved the storyline360 application to the same screen and like magic the invisible box became visible with all of the player details !!!!!
because i didn't have the control over the player controls in storyline 360 i had to make all my edits in storyline2 then import into 360 adjust all the layouts and then apply the storyline360 specific features - this has been traumatic
one thing i have noticed is that the "landscape only" option is not working when i test on my iphone. this was working a few version of storyline360 ago ?
Hey again, Adam. That's some really odd behavior happening!
Dual monitors issue: I tested out on my monitors, having my main Storyline interface on one, and my Player Properties opened on the same screen. I moved it over to the other monitor, it retained its functionality. And then I closed, and reopened it in the same spot, and it was still functional.
Our monitor setup might not be the same, however. I'm using Windows 10 with Parallels on my Macbook. Our support team has a variety of setups, though, and they can do some investigating with you. Would you be able to connect with them here?
Landscape only issue: I tested out the "landscape only" mode for one of my Storyline 360 templates, and on the iPhone 6S running iOS 10 I get the message to rotate once I attempt to view it with my phone in portrait orientation. My current version of Storyline 360 is 3.2.9664. You can test my course out with this link.
Resources tab persisting issue: As far as the Resources tab persisting even when you've chosen to remove it...I always make sure that I have my Player Properties set up, AND my slide properties, since Resources is one of the tabs that can be added on a per-slide basis. On my example above, I have the Resources enabled in the Player, but only showing for the first slide. If it is showing where it shouldn't be, check the slide-level properties.
Our support team would be happy to work through these behaviors with you, though. So feel free to reach out to them and attach your file for further testing!
I am also using multiple monitors and cannot make changes to the player without the course freezing. I have tried resizing Storyline 360, moving it to different screens, and have uninstalled and reinstalled (to include restarts between each step) multiple times....HELP!!
Hello Sandra - Sorry to hear that you ran into a similar issue. I popped in to check on Adam's case above and it seems that our support engineers were making some headway and offered to schedule a web meeting, but that has not happened yet. Would you be able to reach out to our support engineers here as well?
I sent him a new NFO file yesterday. I also have another UNRELATED ISSUE...that I am not sure I can explain well via a trouble ticket. Any advice on how to start an effective conversation?
23 Replies
Hi Adam
I'm running v3.2.9664.0 of Storyline 360 and not noticing either of those issues. Have you tried uninstalling and reinstalling?
Hi Adam. We're happy to give you a hand, if you're still getting stuck. Like Wendy mentioned, doing a repair of your Storyline 360 might be a good first step.
Let us know how you're making out!
hey thanks for the feedback
once again i find myself doing the beta testing here on a product that has a few bugs and solving my own issues!
the issue is that i have two screens and when i click the player button it flickers opens on the other screen but only a very feint outline and blank content for a few sections. I figured this out because pressing escape closed the invisible box and gave mouse control back to the app which was frozen while the invisible screen was present.
once i noticed this i moved the storyline360 application to the same screen and like magic the invisible box became visible with all of the player details !!!!!
because i didn't have the control over the player controls in storyline 360 i had to make all my edits in storyline2 then import into 360 adjust all the layouts and then apply the storyline360 specific features - this has been traumatic
one thing i have noticed is that the "landscape only" option is not working when i test on my iphone. this was working a few version of storyline360 ago ?
Hey again, Adam. That's some really odd behavior happening!
Dual monitors issue:
I tested out on my monitors, having my main Storyline interface on one, and my Player Properties opened on the same screen. I moved it over to the other monitor, it retained its functionality. And then I closed, and reopened it in the same spot, and it was still functional.
Our monitor setup might not be the same, however. I'm using Windows 10 with Parallels on my Macbook. Our support team has a variety of setups, though, and they can do some investigating with you. Would you be able to connect with them here?
Landscape only issue:
I tested out the "landscape only" mode for one of my Storyline 360 templates, and on the iPhone 6S running iOS 10 I get the message to rotate once I attempt to view it with my phone in portrait orientation. My current version of Storyline 360 is 3.2.9664. You can test my course out with this link.
Resources tab persisting issue:
As far as the Resources tab persisting even when you've chosen to remove it...I always make sure that I have my Player Properties set up, AND my slide properties, since Resources is one of the tabs that can be added on a per-slide basis. On my example above, I have the Resources enabled in the Player, but only showing for the first slide. If it is showing where it shouldn't be, check the slide-level properties.
Our support team would be happy to work through these behaviors with you, though. So feel free to reach out to them and attach your file for further testing!
(edited to add a couple of hyperlinks)
Hi Adam - just an update. Vevette let me know that she's working with you in a support case (990624), so we'll follow along as well!
I am also using multiple monitors and cannot make changes to the player without the course freezing. I have tried resizing Storyline 360, moving it to different screens, and have uninstalled and reinstalled (to include restarts between each step) multiple times....HELP!!
Hello Sandra - Sorry to hear that you ran into a similar issue. I popped in to check on Adam's case above and it seems that our support engineers were making some headway and offered to schedule a web meeting, but that has not happened yet. Would you be able to reach out to our support engineers here as well?
I have received a case number! :-)
Thanks!
Thanks Sandra - You are welcome to share it here and I'd be happy to follow along.
Case Number: 01010948
Reference ID: ref:
Thanks Sandra - I'll follow along :)
No, thank YOU!!
I popped in to check on things this morning Sandra and it looks like you are continuing to work with Wilbert. I'll be sure to keep following along.
Ok! As you can now see, his fix wasn't successful so I had to send him an NFO file.
Thanks for checking!
Sandra
Hey Sandra - Just popped in to check on things again. Were you able to get going again?
Unfortunately not...I removed all my files and repeated the steps again, but to no avail...
Oh no - I posted your update back in your support case so that Wilbert can continue working with you.
I sent him a new NFO file yesterday. I also have another UNRELATED ISSUE...that I am not sure I can explain well via a trouble ticket. Any advice on how to start an effective conversation?
I'd mention it :) They do have the ability to perform Go To Assist meetings if necessary.
Thanks! (Wilbert just reached out!)
The issue has been RESOLVED!! Apparently my player window was hiding "between" my monitors and I could not access it.
Wilbert is a lifesaver!! :)
Very good Sandra :) Glad you were able to get that sorted. Thanks for continuing to work with Wilbert on that!
Thank you!! :)
This discussion is closed. You can start a new discussion or contact Articulate Support.