How are they attempting to run the file? If running it locally, there's a good chance that the Flash player security limitations are preventing the JavaScript trigger from firing. A few ways around this.
One is to publish as a CD and send that package. Running from the EXE will bypass the Flash security sandbox.
Another is to publish to a web host.
Another is to have them whitelist the run location using the Flash security settings manager (Google for the location)
The last is to have them attempt running it using index_html5.html. This won't use the Flash player so it should fire the function just fine.
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Could you provide us with the javascript or even better the entire Story-file?
Hi Binario -
How are they attempting to run the file? If running it locally, there's a good chance that the Flash player security limitations are preventing the JavaScript trigger from firing. A few ways around this.