while i was clicking on the trigger par to full screen it, it suddenly become a white screen, which doesn't move like in the image attached, nothing change when closing or restating. How can i solve this error?
Thanks for reaching out to us and I'm so sorry your having this issue! To fix this erratic behavior in Storyline 2, I would go ahead and follow the steps in this article to repair your software. If that doesn't fix it, I encourage you to contact our Support Engineers directly here to troubleshoot further and get this resolved quickly! :)
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Hi Yasmin,
Thanks for reaching out to us and I'm so sorry your having this issue! To fix this erratic behavior in Storyline 2, I would go ahead and follow the steps in this article to repair your software. If that doesn't fix it, I encourage you to contact our Support Engineers directly here to troubleshoot further and get this resolved quickly! :)
Thanks Ali for your support
But, Actually the Storyline is fixed by itself, don't why or how? I hope it stay as it is.
Happy to hear it Yasmin, and you may want to confirm you're following the guidelines here to prevent odd behavior in Storyline.
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