If that doesn't do the trick, our Support Engineers can help! They'll do a deep dive to nail down the culprit and get you up and running in no time. Click here to open a case, and let me know your case number so I can follow along!
Thanks for reaching out and letting us know that you're having a similar issue.
As Katie shared above, please ask your network admin to open port 443 and add the domains in this article to your organization's allowlist for your Articulate 360 apps to work properly.
If you are still running into an issue, please feel free to work directly with our support team here.
In my case, this ended up being an issue with a specific enterprise firewall app installed on our systems by default. If anyone wants details, please contact me offline.
5 Replies
Welcome, Deshawn. Happy to help you sort what's happening!
Have you and your IT team had a chance to allowlist the domains listed here?
If that doesn't do the trick, our Support Engineers can help! They'll do a deep dive to nail down the culprit and get you up and running in no time. Click here to open a case, and let me know your case number so I can follow along!
Have there been any other updates on this? We've been having this exact issue.
Hi Stephen,
Thanks for reaching out and letting us know that you're having a similar issue.
As Katie shared above, please ask your network admin to open port 443 and add the domains in this article to your organization's allowlist for your Articulate 360 apps to work properly.
If you are still running into an issue, please feel free to work directly with our support team here.
In my case, this ended up being an issue with a specific enterprise firewall app installed on our systems by default. If anyone wants details, please contact me offline.
I appreciate you chiming back in to share, Stephen.