Great question! If you have any questions about your 360 Teams subscription, our Customer Success can answer them! Here is some information on getting help with your account!
I'd just like to air a grievance and warning to anybody whose Teams Account renewal date is approaching.
Apparently, Articulate locks you into your current number of seats ONE MONTH PRIOR to renewing your licenses. I set a reminder to remove a couple of accounts prior to my next billing cycle and was not allowed to do so. Now I'm paying for seats I don't need. And customer service blew me off. Really disappointing. Even if it is part of their Terms Of Service, they need to make that ABUNDANTLY clear to customers.
I'm glad to see you connected with my teammate, Max, on this issue, and I apologize for any inconvenience this may have caused. If you have additional questions pertaining to your renewal, please let Max know and they'll be happy to help.
3 Replies
Hi Dave,
Great question! If you have any questions about your 360 Teams subscription, our Customer Success can answer them! Here is some information on getting help with your account!
Thanks for reaching out!
I'd just like to air a grievance and warning to anybody whose Teams Account renewal date is approaching.
Apparently, Articulate locks you into your current number of seats ONE MONTH PRIOR to renewing your licenses. I set a reminder to remove a couple of accounts prior to my next billing cycle and was not allowed to do so. Now I'm paying for seats I don't need. And customer service blew me off. Really disappointing. Even if it is part of their Terms Of Service, they need to make that ABUNDANTLY clear to customers.
Hi Dan,
Thanks for reaching out!
I'm glad to see you connected with my teammate, Max, on this issue, and I apologize for any inconvenience this may have caused. If you have additional questions pertaining to your renewal, please let Max know and they'll be happy to help.
For anyone looking for assistance with their renewal, please reach out to our Customer Success team!