Text to speech turning into MP3s and not playing

Nov 30, 2020

Valerie Gent
By Valerie Gent

Hello,

I'm currently having an issue where I insert a text-to-speech file, do a change on the slide and then it suddently shows as an MP3, without the wavelengths in the timeline section. When this happens, the audio will not play when I publish the presentation. I have to re-insert a new text-to-speech file to fix this. 

Is there a way to stop this from happening? Sometimes files do this without me knowing and I would rather not publish a course only to find out a slide did this issue without prompting. 

1 Reply
Katie Riggio
over 3 years ago12/01/20 at 3:27 pm (UTC)

Hi Valerie,

Thanks for bringing this to our attention. I'm happy to troubleshoot the text-to-speech feature with you!

First, I'm having difficulty recreating the unresponsive audio in Storyline 360 Update 46. Here's a short recording of the test. 

To make sure we take the next best step: 

  • Working from a shared drive can cause features to break. Let's make sure that you're working on a local hard drive.
  • It sounds like this is impacting multiple files. Let's try repairing Storyline 360 to see if that helps. Here's how.
  • Which browser(s) are you using to view the published output? 

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