The Project "Storyline" is locked by another process


I have saved my Articulate project on Google Drive, as it was taking up too much space on my laptop, but now I get the error message The Project "Storyline" is locked by another process every time I try to load it.

Looking at previous discussions I have followed the advice and moved it back onto my C drive, but still nothing is working.

Help would be appreciated.





6 Replies
Katie Riggio

Hi, Adam. I'm sorry you're at this roadblock.

We're happy to help you through this! In fact, I see you're already working closely with one of our Support Engineers, Robert. 

Fingers crossed his recommendations helped and that you're able to locate a temporary file using the steps he shared. Please keep us posted!