The ungroup shortcut keys no longer work in Storyline 360

Hi Jamie,

Thanks for reaching out and sharing the details about what you are experiencing when working on your project.

I just tested this functionality, learned a new shortcut too, and it seems to be working for me.

I'm in Storyline 360 in Windows 10.

I'd recommend a repair of your software to get you back to good :)

Hi Leslie, 

Thanks for checking for me!  I ran through the repair steps, but I am still not having any luck. I did a full uninstall and reinstall.  I also tried other storyline files as well just in case, but the problem remains.  :(

Oh no, Jamie.

I'd be happy to take another look. Would you be able to share a sample .story slide?

What operating system are you using with your Storyline 360 software?

Hi Leslie,

I have attached a simple .story file where I can't ungroup the two shapes using Ctrl+Shift+G.  I can still group using Ctrl+G though.  Again, this problem didn't happen until I upgraded to: v3.21.17083.0.  I am running a windows 10 64bit operating system on 5 month old Dell laptop that has an Intel i7 core 2.90GHZ with 16GB of Ram. 

Please let me know if you need anything else to troubleshoot the issue.  I would prefer not to revert back to the old version of 360 because I need the conditional seekbar that was just released.  

Thanks,

Jamie

Hi Jamie

that keyboard shortcut works for me and I'm on the latest 3.21 version. Here is a Peek of my test file and a Peek of testing in your file. Have you tried saving the file, closing down SL and reopening?

Hi Wendy,

Thanks for checking as well.  Yes, I have even uninstalled Storyline and reinstalled it.  It also happens with all files.  Very weird that it just stopped working for me and nobody else.  :(

Hi Jamie,

I'd agree with Wendy's suggestions to try shutting down Storyline and restarting. You could also look at repairing it just in case something happened during your installation. 

Let us know if you need any more help!

Whoops! Looks like we may have posted over each other Jamie. If you've already done the repair, can you connect with our Support Team? 

Hi all. Just wanted to say that we're having the same issue at our company, however it seems to be affecting Adobe Illustrator as well as Storyline.

With that in mind our working theory is that this might be an issue with a recent Windows update, rather than software-specific. 

Thanks for popping in to share Ronnie. Are you using Windows 10 as well?

Hi Leslie, yes we're on all Windows 10. I've had this issue since Monday (at least that's when I first noticed it) and today's Windows Update unfortunately hasn't corrected it.

I didn't realise how much I used this shortcut until it stopped working! :(

Thanks, Ronnie.

I see that Jamie did open up a support case with our team, so I've added your additional findings and notes as they continue to investigate in case it's helpful :)

Thanks for letting me know Ronnie!  I thought I was the only one experiencing the frustration of this, and I didn't realize it wasn't working in other programs as well.  I tried Illustrator, and experienced the same problem.   I wonder what could be causing this issue in programs from two different vendors.  I will update this post if I find the cause of the problem or a solution.  

So far, I have just been asked to update my windows to see if that helps.  I am currently running Windows 10 version 179 (OS build 16299.726).  Unfortunately, updates are locked down by the IT admin, so I don't know when I will be able to update.  

Ronnie, may I ask what version your windows updated to?  I am way back on version 179.  Thanks!

Hi Jamie

I'm on Windows 10 Pro, Build 17134

Ok, the Articulate Support Engineer is on the same build as you and not experiencing the problem, so it doesn't seem specific to certain versions of Windows.  Something else must be causing this problem.  Hmmmm...

Hmm, the mystery deepens!

I updated to the most recent version of Articulate 360, and the problem vanished for me, both in Articulate and Adobe In-design.  I did do a full uninstall and reinstall.   I never was able to update my Windows because my IT department wasn't ready to deploy that version yet.  Maybe it was a coincidence that I updated Articulate, but I am just happy it is now fixed.      

Thanks for popping in to share an update Jamie!