Thumbnail not showing when I embed a YouTube video

May 03, 2022

Hi everyone. I'm attempting to embed a youtube video into my project. I was successfully able to embed it using the insert video from the internet option and using the video's embed code.  For some reason, the thumbnail doesn't appear to load until I click on the box where the video sits. Once I click the box, the thumbnail/video appears and can be played. Any thoughts why this may be the case? 

1 Reply
Jose Tansengco

Hello Julio,

Are you using the slide preview feature when testing your object? Also, have you tried publishing the slide to see if this helps allow the Youtube video to load properly? I did a quick test on my end and made the following observations: 

  • An embedded Youtube video does not load properly when the slide is only previewed
  • An embedded Youtube video loads and shows the thumbnail when the slide is published, and the published output is viewed in a supported browser

Attached is the file that I used for testing. If the behavior that you are reporting is present in both the preview of the slide and the published output, feel free to reach out to our support team here for further assistance.