Timeline Trigger not working once published to video

Hi Everyone, I have a very short explainer course that involves a video that I want to show for the entire length of my timeline since I will be review what the software labels mean prior to it playing. At a specific cue point I want the video to start playing so I added a trigger "play video when timeline reaches cue point #4." This works perfectly in preview but once I publish to video the media plays for the entire duration instead of just at that cue point. Under video options it does say that the video plays according to a trigger (not at the start), I've attached a screen shot if that helps since I can't share the file on the forum.

3 Replies
Vincent Scoma

Hi Jacqueline,

Thank you for reaching out! 

To make sure I am on the same page, when the timeline reaches cue point 4 is the video supposed to continue playing or pause? 

If you are able to share your file privately, we're always more than happy to help! You can share files privately with us using this link here. We'll let you know our findings and will delete it after having a closer look!

Jacqueline Dawes

Hi Vincent, the video is supposed to start playing at cue point 4 (so the trigger is for the media to play at cue point 4 instead of at the beginning of the timeline).

I actually ended up submitting a ticket and they determined it is a bug. The only really work around seems to be to use a screen shot of the video and shorten the length of the actual media file in the timeline so it begins at cue point 4 rather than using a trigger.

Vincent Scoma

Hi Jacqueline,

Great call on opening up a support case! I appreciate you sharing an update as well as a workaround to this thread. This will help others that may come across this snag.

In the meantime, I'll be sure to follow your case so we can be sure to provide an update on this issue. Please let us know if you have any questions!