translation export bug

Hi James,

Can you confirm that you're working on and exporting files to your local drive adhering to the file names/paths outlined here?  If you're still having difficulty after confirming those elements we'll want to take a look at your .story file and even a few of the problematic slides would be helpful. 

Hi,

Thanks for the quick response. I'm not sure if the file names and paths restrictions are relevant since I'm talking about saving a Word translation file rather than the Storyline file itself, but in any case yes, I do adhere to those guidelines and am saving to my local drive. There are no unexpected issues anywhere else in the translation file that would suggest corruption, just that certain strings are missing from it when it's created. Unfortunately the project is proprietary and I'm not permitted to share the content.

I have noticed other threads on what appears to be this issue (eg "Fix for text omitted from translation files?" by David Dye) that haven't had a fix--is this a known issue?

Hi James,

Working locally and using those file naming conventions refer to all elements of the project files from the .story file, the translation, and the published files. So it's always worth checking. 

Without seeing your file I can't confirm if matches the behavior that David shared he was running into, which per his thread was confirmed by our support team and reported to our QA team for additional review. I'd suspect based on the time of his thread that he was using Storyline 1, and I see no similar reports in Storyline 2. If you're unable to share the file here, you can always send along to our support engineers here and they'll be happy to take a look and that way the file is kept confidential. 

Unfortunately I am under a legally-binding non-disclosure agreement and cannot share the source file without getting fired :) However, please consider this a report of this issue in Storyline 2.

Hi James,

Our support team can also sign an NDA if you'd need - or if you could provide a stripped down version of that file that doesn't violate your agreement but still shows the same behavior we can take a look at that. Or if you could reproduce it in a new file with sample text - that would be helpful. Based on your set up it sounds like there are a number of factors that trying to recreate may not provide the same set up and therefore hard to narrow down or determine if we've identify an issue. 

Okay, I've stripped the course down to two slides (with proprietary content either boilerplated or just removed). The fact that it's two slides seems to be significant--if I cut it down to one the export appears to work.

Note that all of the values for the text variable Caption1 used on slide 1.1 are included in the loc output (Video 1 Caption 1-Video 1 Caption 20), which is the desired behaviour.

However, for the text variable Caption2 used on slide 1.2, the first 15 values are missing from the loc output (it includes only Video 2 Caption 16-Video 2 Caption 61.)

If I include additional similar slides they all exhibit similar behaviour, with the first 14-16 values omitted from the translation file. The first slide always appears to export all values correctly.

Thanks in advance for your help!

Hi, James - As Ashley will be temporarily unavailable, I will check out your file today and let you know what I come up with. Thanks for your patience! :)

Hi, James -- 

Thank you for providing your files. I ran a test translation (see attached) and it functioned properly, so I would recommend that you reimport your file into a new file as outlined here.  Please let me know if that does the trick for you!

That's how I created the test file that I uploaded in the first place.

Hi, James -- Thanks for your response. I think at this point, as I was unable to reproduce the issue that you were seeing, you may want to reach out to our Support Team directly for additional exploration. You are welcome to submit your files using this link, and they will be happy to investigate further. I will be on the lookout for your case number and plan to follow along with their progress. :)

Dear James and Christie,

I am having the exact same problem James had few months ago and described above. Did you find a solution for this problem in the end?

Thank you very much, any help will be more than welcome!

(I also can't share the course, unfortunately...)

Hi, Coralie -- Thanks for reaching out, and it does not appear that James decided to submit a case to our Support Engineers for further investigation, so I cannot share an update there. But, if you would like to reach out to James directly to inquire as to a possible resolution reached, you are welcome to use the 'Contact Me' link on his profile page.