Trigger not working in iframe.

Hello everyone,

I am attempting to embed an Articulate file into one of my Canvas Modules.  The first one did fine in the iframe without a hitch.  The second is not wanting to advance with the trigger that I have in place.  The first slide is a play button with a trigger set to advance the slide so it does not automatically start playing when the page loads.  As I said, the first presentation was fine and this one works when you view the "Story.html" file outside the frame or in preview.  I would really appreciate some help on this one since it is part of an upcoming course.

Thanks,

Ed

17 Replies
Ed Finn

Peter,

Thanks for the reply.  I am sorry that it is housed in an LMS and I can't share the link.  I tried to import it into a new Storyline file and it is still doing the same thing.  When I preview it or publish it outside a frame, it works fine, but if it is in the frame, it will not advance with the trigger.  I would think it was a global issue to do with the iframe, but with it working fine on another presentation, I am really confused.  I could provide the source file if that would help.  Just let me know.It is not proprietary, just instruction on how to do legal research.

Sincerely,

Ed

Ed Finn

What I did was to upload the file into the LMS as a zip file so that it would parse it.  Once the files were uploaded, I opened the file, searched for the iframe (because it was already placed in one) and then copied and pasted it.  The code looks just like in your link above.  The file opens fine and loads to the first slide. 

Ed Finn

Peter,

One more question though.  How could the LMS change the way the player and the object trigger would behave within the presentation?  Wouldn't it be more likely not to open it than to have it open and certain components not function?  After all, it lets me click and then I just get the endlessly turning dial as if it is tryin to load the next slide.  I am just asking because I am waiting for a response from Canvas as well, but trying work through the possible issues.

Thanks for all your help,

Ed

Ed Finn

Peter,

I really appreciate your input on this.  I have had one of our web team coders look into it on the html side and it is his opinion that the problem is somewhere in Articulate and not in Canvas.  Since the iframe loads the first slide and the code is identical for the one that is working, he thinks the issue might be in publishing.  What appears to be happening is that the trigger from the first slide is looking for where to go and not finding it.  However, I have no idea where to look to see what it is looking for.  I also tried to manually upload all of the files instead of using the zip import feature in Canvas and am getting the same issue.  Do you have any idea what type of file could be missing or would control the playback in the player?

Thanks,

Ed