Trigger order in survey

Apr 01, 2019

Good afternoon,

I am designing a questionnaire using survey slides. I have built all the slides and I believe I have the appropriate triggers where necessary but one is tripping me up. There is a trigger in the 3rd slide that is supposed to jump to the next slide if they answer Yes, and to basically the end of the questionnaire if they say no. It doesn't appear to be working. I know it must be the order of my triggers but I've moved them around and they don’t seem to work no matter what I do. I’ve not tried moving the “submit interaction” trigger to the bottom because I’m under the impression that that would cause the interaction to not be reported. Can someone help? File attached.


8 Replies
Alyssa Gomez

Hello, Adriel! Happy to lend a hand here.

I would suggest adding 2 blank layers to slide 1.3, and title them "Yes" and "No". 

Then, add a trigger to jump to slide 1.15 when the timeline starts on layer "Yes", and jump to the next slide when the timeline starts on layer "No".

I've made those changes in your file – check it out and let me know what you think!

Scott VanDeKeere

Thanks Alyssa.  But what if the survey question is an essay or short answer?  Since the user does not have a multiple choice selection, the layers will not trigger on a selection.  The short answer question I am using is set in a different scene than the rest of the questions because navigation to it is contingent on what is selected in the previous question so not all respondents s will see the question. I have set a trigger to go to a specific slide rather than the next slide.  From what you say, it sounds like the Submit Interaction may not work properly even though my short answer slide is the lone slide in its scene.

I am noticing in our LMS report for the survey results slide that this particular question is giving inconsistent responses. Some responses have data, some are blank (even though it is required to be answered), and some show a NULL value.  One of the respondents says she put in the required information, but the report I just ran shows a NULL value for the question.

I suspect it has something to do with the slide's triggers, but I'm stumped as to what to do next to fix it.

Lauren Connelly

Hi Scott!

I think you're right about this having to do with the slide triggers but no worries, we'll investigate with you!

With survey questions and short answer questions, the triggers will look quite different since there could be a variety of answers.

In these situations, it's easier for me to take a look at the file so I can try a few different methods, and then see which works best. Would you mind sharing the file with me?

You can do so by using the "Add attachment" button in this discussion! 

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