Trouble with the submit button? I think?

I have three different courses that students have tested and have noticed that at the same spot some people will not be able to click on the submit button to move forward in the course. This does not always happen and if they close out of the course and start over they can usually get it to work correctly. Which is not exactly optimal. I can't figure out what the issue is and my LMS isn't noticing anything that would be on their end to cause this issue. Can anyone suggesting something I might be missing? I have attached the three storyline files at the point where this issue happens.

14 Replies
Wendy Farmer

Hi Melissa

without seeing the file hard to say - but check there isn't an object partially covering the submit button that maybe causing the issue.  Not everyone clicks the centre of a button, so if there is something slightly overlaying a corner or something it might affect it. Move the submit button to the top of the timeline and see if that works.

Melissa Lucas

Good Morning, 

Wendy I did what you suggested and moved the submit button to the top of the time, but we are still getting the same issue with the submit button not working. Is there a way or a different form I can submit to up the issue and have someone look at the file? I cannot get this site to upload my storyline file on this page. 

Ali Goulet

Hey Melissa- Sorry for the frustration! What browser are you using? Do you have access to another browser you could try? If so, try a different browser and use the Add Attachment feature in the reply window here in the thread to attach your file in a comment. I'd be more than happy to upload it to your case if you share your case number here as well.

If you're still having trouble in a different browser, are you perhaps using a company computer with firewall that could be blocking the upload process?