Trying to insert an MP4 video into Storyline, but receive an error message that states it is not a supported format.

Jan 30, 2018


I've made a couple of attempts to insert an MP4 video file that is definitely an mp4 file, and Storyline gives me an error message that states, "...does not appear to be a supported video format. Please select a video from one of the supported formats.

I have confirmed from your documentation that MP4 is supported and all other formats are converted to MP4. 

Any suggestions on why this error is occurring will be appreciated.

30 Replies
Ben Helfen

I'm having this same issue, and found a work around. This only works if you have an already functioning video somewhere in a .story file though.

Right click the functioning video -> click Edit Video -> click Change Video -> Select video that previously was previously causing the error -> click Save & Close. 

Copy and paste that slide to the .story doc you were working on. Hope this helps someone.