I've made a couple of attempts to insert an MP4 video file that is definitely an mp4 file, and Storyline gives me an error message that states, "...does not appear to be a supported video format. Please select a video from one of the supported formats.
I have confirmed from your documentation that MP4 is supported and all other formats are converted to MP4.
Any suggestions on why this error is occurring will be appreciated.
I'm having this same issue, and found a work around. This only works if you have an already functioning video somewhere in a .story file though.
Right click the functioning video -> click Edit Video -> click Change Video -> Select video that previously was previously causing the error -> click Save & Close.
Copy and paste that slide to the .story doc you were working on. Hope this helps someone.
Thanks for sharing your workaround with the E-Learning Heroes Community! We appreciate it!
Have a nice afternoon! ✨
As a reminder for anyone reading this thread, please feel free to reach out to us in a support case if you are having difficulty with your files so our Support Engineers can assist you.
I'm having the same problem. The videos that I'm trying to upload are less than a minute long--they are tiny. Everything worked until today, but now I'm getting that "file type not supported" message that I'm seeing all over the place here. Isn't there a fix for this yet??
I'm sorry to hear that you're experiencing this issue when trying to upload videos. I see that you’ve reached out to our Support Engineers and are working with my teammate, Darwin. You’re in great hands! We’ll continue the conversation in your support case.
Lamento que tenga problemas para importar sus archivos MP4 a Storyline. He abierto un caso de soporte en su nombre. Pronto recibirá noticias de nuestros ingenieros de soporte para ayudarlo con su archivo.
30 Replies
I'm having this same issue, and found a work around. This only works if you have an already functioning video somewhere in a .story file though.
Right click the functioning video -> click Edit Video -> click Change Video -> Select video that previously was previously causing the error -> click Save & Close.
Copy and paste that slide to the .story doc you were working on. Hope this helps someone.
Thanks for sharing your workaround with the E-Learning Heroes Community! We appreciate it!
Have a nice afternoon! ✨
As a reminder for anyone reading this thread, please feel free to reach out to us in a support case if you are having difficulty with your files so our Support Engineers can assist you.
I'm having the same problem. The videos that I'm trying to upload are less than a minute long--they are tiny. Everything worked until today, but now I'm getting that "file type not supported" message that I'm seeing all over the place here. Isn't there a fix for this yet??
Hi Jennifer!
I'm sorry to hear that you're experiencing this issue when trying to upload videos. I see that you’ve reached out to our Support Engineers and are working with my teammate, Darwin. You’re in great hands! We’ll continue the conversation in your support case.
Hola. Tengo el mismo problema con algunos videos, no con todos.
Hola,
Lamento que tenga problemas para importar sus archivos MP4 a Storyline. He abierto un caso de soporte en su nombre. Pronto recibirá noticias de nuestros ingenieros de soporte para ayudarlo con su archivo.
¡Gracias por contactarnos!