Tutorials - missing videos?

Hi Liam,

Do you have a link to a specific one? Although screenr is retired the videos should still be working - you just can no longer make new videos. 

If you've got a link handy or a title in mind I can take a look at that and share with our web team to see if something else happened in the video! Thanks. 

Hi Ashley,

The link I had been looking at was:

https://community.articulate.com/series/25/articles/working-with-the-result-slide

However after revisiting it now the Screenr is back! 

Earlier today it was showing a Screenr placeholder (which mentioned the Screenr video was missing) - but as I say it is back to normal now so that's great!

Thanks for replying - this is a great forum and the responsiveness of staff and other members is a real plus point for Articulate!

All the best

Liam

Thanks Liam - glad to hear it's working now and it's working for me as well. Hopefully it was just a hiccup and it'll be good going forward. If you see it again, don't hesitate to ping us here in the forums or reach out to our Support team here.  The support staff in the forums are only around certain hours, while our support team is 24/7. 

Hi, Ashley. This issue (with the tutorial Screenr videos not showing on the tutorial pages) seems to be back. I've tested this in Chrome, FF, and IE and get the same result - there's a placeholder for the video but it shows as "Sorry, no screencast here." For example, this is happening on the "Creating Your First Presentation page" at https://community.articulate.com/series/getting-started-with-articulate-presenter-13/articles/creating-your-first-presentation#

Thanks for any help you can provide.

Thanks D for sharing a link here - and I saw the same thing, which I haven't had a problem with before. I'm going to ping some folks on our team, but since it's getting close to the holiday time I'm not sure when I'll have an update to share here.  I'll be in touch as soon as I can! 

Thanks, Ashley!

Hi D,

It should be back up and running - our team was able to fix it even through the holiday egg nog. ;-) 

Thanks again, Ashley. I cleared my browsers' caches and now can see the videos!

Awesome D - glad we were able to get that up and working quickly for you. Hope you have a great holiday season and happy new year!