Unable to access the player feature

Hello Jessica, and welcome to E-Learning Heroes. 😊

I'm curious if the issue happens in any course or just this one?

• If you cannot re-create the issue in a new course, I recommend importing the file into a new one and proceeding.
• If it's happening in any/all files, you should conduct a repair of your software.

Having the exact same issue, with Articulate Storyline 360.  It occurs with existing and newly created files.    Did an repair of the software.  Did an re-install of the software.  Same issue.  Reaching critical stage. 

Hi, Michel.

Thank you for reaching out! 

It sounds like you've already tried a few troubleshooting steps, so I'd like to connect you with one of our support engineers to look closely into what's happening. I opened a case on your behalf, so you should hear from a support team member soon via e-mail. 

Hello, Maria.
Whenever I click on the player button it doesn't react. 
I'm new here, tried to find the answer by myself but didn't succeed. 
Maybe you have an idea why I can't click this button? (I use the free trial of storyline 2)
Thank,
Dalia

Hi Dalia, and welcome to E-Learning Heroes. 😊

Thanks for reaching out and sharing what you are experiencing. 

We no longer provide or support Storyline 2. Do you have Storyline 3? If not, be sure to download a free trial of Storyline 3.

I'm curious if the issue happens in any course or just this one?

• If you cannot re-create the issue in a new course, I recommend importing the file into a new one and proceeding.
• If it's happening in any/all files, you should conduct a repair of your software.