Unable to Add or Edit triggers - Ubiquitous Storyline Error Report

Hi, Diarmaid.

Thank you for sharing your .story file!

I opened your project on my end (June Build - 3.65.28121.0), made a few changes to your triggers (removing and adding conditions), and added a few more, and the error didn't occur. 

Since I also haven't seen other reports of this error in the June or May builds of Storyline 360, my initial recommendation is a repair. If you're still experiencing this after the repair, can you get in touch through a support case, as we might be able to look through your logs to investigate what's happening? 

Hi Maria,

Thank you for responding. I did feel a little bit... 'unique'... being the only one seeing this.

I normally stay 1 or 2 versions behind because I run into issues with each upgrade. But I was so eager to try out the new states thingy I broke my own rule. And paid the price.

I always uninstall and then install the new update, and in this case, something must have gone awry. 

I'm back on the May 3rd build and will stay there for a while.

I keep having to remind myself of this lesson. Thanks again for taking a look. If I am brave enough (after finishing the latest projects) and upgrade and still see this issue I will definitely be in touch.

I am getting this same issue.  I have a single slide, with 4 layers including base.  When I try to create a trigger (User hovers over Button 1, show layer File ICR.  When I click okay, I get the same error he has above.  I uninstalled Storyline 360, reboot my computer, and reinstalled Storyline.  I started a new simple project, Button 1 on Base Layer, and Layer 1.  Tried to make a trigger and got the error.  

no problem here, I can create the trigger without problem

try again and if the error message appears - please click on the blue text button "information", then a second window will open with more informations

just copy the text from the second window and post it here

<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<UserId>aid|0df5802f-b232-495a-8293-b32b45cc45b6</UserId>
<HardwareId>VF3Q1-AUE8X-1UGJF-8S9RP-1TV9U</HardwareId>
<Message>Failed to save settings: An error occurred loading a configuration file: Unable to open file 'C:\Users\nicholsonTl\AppData\Local\Articulate_Global,_LLC\Storyline.exe_StrongName_fb5volc04vpt0apt35ik4fjt5hnjtuqg\3.75.30269.0\user.config' for writing because it is read-only or hidden. (C:\Users\nicholsonTl\AppData\Local\Articulate_Global,_LLC\Storyline.exe_StrongName_fb5volc04vpt0apt35ik4fjt5hnjtuqg\3.75.30269.0\user.config)</Message>
<StackTrace> at void System.Configuration.ClientSettingsStore.WriteSettings(string sectionName, bool isRoaming, IDictionary newSettings)
at void System.Configuration.LocalFileSettingsProvider.SetPropertyValues(SettingsContext context, SettingsPropertyValueCollection values)
at void System.Configuration.SettingsBase.SaveCore()
at void System.Configuration.SettingsBase.Save()
at void System.Configuration.ApplicationSettingsBase.Save()
at bool Articulate.Storyline.Triggers.Internal.TriggerWizardView.ShowDialog(ITrigger trigger, IWin32Window parentWindow, Action&lt;ContainerBuilder&gt; registrations)
at bool Articulate.Storyline.Triggers.Internal.TriggerWizardView.ShowDialog(ITrigger trigger, IWin32Window parentWindow, EditingMode editingMode)
at void Articulate.Storyline.Triggers.Internal.TriggerWizardView.CreateNew(IWin32Window parentWindow)
at void Articulate.Storyline.Triggers.Internal.ViewModel.TriggerWizardLauncher.LaunchCreate()
at Articulate.Storyline.Triggers.Internal.View.TriggersManager(TriggersListViewModel viewModel)+(object sender, EventArgs args) =&gt; { } [0]
at void System.Windows.Forms.Control.OnClick(EventArgs e)
at void System.Windows.Forms.Button.OnClick(EventArgs e)
at void Articulate.Windows.Forms.Metro.MetroButton.OnClick(EventArgs e)
at void System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
at void Articulate.Windows.Forms.Metro.MetroButton.OnMouseUp(MouseEventArgs mevent)
at void System.Windows.Forms.Control.WmMouseUp(ref Message m, MouseButtons button, int clicks)
at void System.Windows.Forms.Control.WndProc(ref Message m)
at void System.Windows.Forms.ButtonBase.WndProc(ref Message m)
at void System.Windows.Forms.Button.WndProc(ref Message m)
at void System.Windows.Forms.Control+ControlNativeWindow.OnMessage(ref Message m)
at void System.Windows.Forms.Control+ControlNativeWindow.WndProc(ref Message m)
at IntPtr System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, int msg, IntPtr wparam, IntPtr lparam)</StackTrace>
</ErrorReport>

you have a problem with a config file

C:\Users\nicholsonTl\AppData\Local\Articulate_Global,_LLC\Storyline.exe_StrongName_fb5volc04vpt0apt35ik4fjt5hnjtuqg\3.75.30269.0\user.config'

for writing because it is read-only or hidden

you could try to update to 3.76 and if this not helps - open a support case