Unable to preview in SL3

Aug 06, 2018

When I preview a slide, scene or project, I get nothing but a white screen. The project publishes fine, and it was previewing correctly last week?

Did something get corrupted, possibly? Has anyone encountered this?

7 Replies
Sandy O'Brien

I am having the same or simular issue. A (few) slides in preview mode or when published are just a white screen. In some instances I can move past the white screen then press PREV to see the slide. In some instance the slide appears but locks all navigation as the 3 elipsis continue to pulse.  I to am wondering if something is corrupted. This started last week for me. I'm using Storyline 360.

Ashley Terwilliger-Pollard

Hi Sandy and Melinda, 

Are you both using the latest updates of your version of Storyline? Storyline 3 Update 4 and Storyline 360 Update 18? If not, I'd recommend updating first and testing it again.

I've also heard of a genuinely odd issue that impacts both versions, where the preview is blank, and HTML5 output is stuck when there is a trigger to move to a motion path when an object that belongs to group intersects another object. Does that match your slide's setup? If so, I can let our team know that this bug also impacts you and we'll update you here once we have more info.

If that's not a match for your slide setup, we're happy to take a look and test your file. As you mentioned, it may be corrupt, and there are a few known causes of that, but we're always happy to test it too.

Leslie McKerchie

Oh no, Sandy!

Looks like you may be replying via e-mail, which does two things:

  1. Doesn't allow your attachment to come through to the forums
  2. Populates your e-mail signature

You can remove your signature if needed by clicking ‘Edit’ beneath your response (just click 'View' vs Reply in your e-mail). Here’s a quick Peek video if you need help. While you're here, be sure to use the 'Add Attachment' option in the reply window to attach your file.

Crystal Horn

Hi Sandy!  Thanks for your file.  I was able to preview the second slide by itself, but I noticed odd behavior when I previewed the whole project.

One thing I noticed was that the Concepts button on the first slide had a trigger to change to an "invalid" state when hovering.  The Concepts button has a Hover state already, and since Hover is a built-in state, you don't need a trigger to use it.

I deleted the trigger, and previewing the whole project worked fine for me.  Can you have a look at the modified file and let me know if that helps?  Thanks!

Sandy O'Brien

Thank you that did indeed correct the problem. Actually a co-worker and resolved the issue ourself this afternoon, but we made three or four changes, and then we weren't sure which change actually corrected the issue. 

I had been so focused on the why that slide did not display, that I was not considering the preceeding slide might have been the cuprit.  


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