Unable to PREVIEW or PUBLISH in any format (including REVIEW)

Aug 26, 2020

Hi - All updates have been installed and I am unsure why Storyline continues to return errors when trying to preview or publish.  I have attached the error report below.  Please help!


2 Replies
Leslie McKerchie

Hi S,

Thank you for reaching out and letting us know that you're running into issues with both preview and publish.

I'm curious if the issue happens in any course you are working on or just this particular one?

  • If you cannot re-create the issue in a new course, I would advise you to import the file into a new one and proceed.
  • If it's happening in any/all files, you should conduct a repair of your software.

As Sam mentioned, you can also work directly with our team, With your permission, please share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

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