Unable to preview or publish - URGENT HELP required

Hi Deanna

you could try repairing storyline.

SL1: http://en-au.articulate.com/support/storyline/how-to-repair-articulate-storyline

SL2: http://en-au.articulate.com/support/storyline-2/how-to-repair-articulate-storyline-sl2

Thanks Wendy - we've just tried this.

speaking with Articulate support now.

Do you know how to check if files are corrupt?

Cheers,

Deanna

Hi Deanna

I normally create a new project file and import the slides in in groups of about 5...then preview to see if any issues.  Not a quite solution but you can usually find the culprit like that. 

BTW did you import an Engage interactions into your SL file?

Thanks again ... we don't believe we have imported any Engage interactions ... we will attempt to preview in lots of 5 ... we have sent the file to Support@articulate ... so see what they say :( .. desperate times since we had planned to present tomorrow

Hi Deanna! Thanks for mentioning that you are working with support. I was able to locate your case (00536291) and I see that you are working with John. Looks like he was able to identify an issue with your course, so I encourage you to continue working with him as needed. We typically check for corruption, the same way Wendy mentioned above :)

thanks everyone - we did sort the problem and have learnt several things through this exercise.

Cheers, Deanna

Can you share what the resolution was?  I'd be interested.

No worries - through testing each scene as you suggested we discovered that that scene 3 was causing the issue.  We were able to publish the course after deleting scene 3.  Some objects in scene 3 may have been corrupted ... how this happened I do not know.

thanks again everyone. 

Thanks for sharing Deanna :) I did not want to share prior to you being satisfied with the resolution. Corruption is unfortunately one of those things we would all like to get to the bottom of sometimes.