unable to publish or preview
Sep 09, 2019
Dear Articulate staff,
I've sent an email and a number of the send report things but I've had no response from you.
I've been working on an LMS SCORM1.2 course with one licence. we purchased 2 more seats and the system asked me to update to engage these seats. now i cannot publish. below is the error coding. Please help I need this published asap.
Thanks
Julie
<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<UserId>auth0|5b3b78bdd8b246523552be87</UserId>
<HardwareId>TVVUU-PU55L-ADQG0-9RP33-FWA1A</HardwareId>
<Message>Specified argument was out of the range of valid values.
Parameter name: direction</Message>
<StackTrace> at PointF s.e(IAnimatable A_0, Direction A_1, bool A_2, int A_3)
at bwVarPoint s.g(IAnimatable A_0, Direction A_1, bool A_2, int A_3)
at bwVarPoint af.e(IAnimatable A_0)
at bwPositionSegment af.g(IAnimatable A_0)
at bwPositionSegment af.h(IAnimatable A_0, Direction A_1)
at bwTweenPosition af.u(IAnimatable A_0)
at bwAnimation af.s(IAnimatable A_0)
at void u.Animate(IAnimatable animatable)
at string Articulate.Design.Animations.ShapeAnimations.a(bwStageObject A_0, string A_1, Nullable<TimeSpan> A_2)
at void Articulate.Design.Shape.ai(bwStageObject A_0)
at void Articulate.Design.Shape.Articulate.Player.IPlayerShape.AddAnimations(IPlayerService service, bwStageObject stageObj)
at void Articulate.Player.PlayerContentPublisher.a(IEnumerable<IPlayerShape> A_0, bwSlideBase A_1)
at bwSlide Articulate.Player.PlayerContentPublisher.CreateSlideObject(IPlayerSlide slide, bwISlideContainer sceneobj)
at void Articulate.Player.PlayerContentPublisher.CreateBridgewaterSlide(PlayerWriterSettings settings, IPlayerSlide slide, bwISlideContainer sceneobj)
at bool Articulate.Player.PlayerContentPublisher.CreateContentScenes(PlayerWriterSettings settings, IPlayerContentProvider contentProvider)
at bwContent Articulate.Player.PlayerWriter.WriteContent(IPlayerContentProvider contentProvider)
at bool Articulate.Player.PlayerWriter.Write(IPlayerContentProvider contentProvider)
at void nr.n()
at void Articulate.Design.Publish.TargetContext+PublishBackgroundWorker.OnDoWork(DoWorkEventArgs e)
at void Articulate.ComponentModel.STABackgroundWorker.a(object A_0)</StackTrace>
</ErrorReport>
4 Replies
Hi Julie and welcome to E-Learning Heroes :)
Thanks for reaching out and sharing what you are running into when publishing your course.
I took a look and did not see any support cases from you on this issue, but it sounds like you may have been reporting your error which is not the same as a case submission to our team.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Thanks for sharing your file with me privately, Julie.
I was able to take a look and just replied back to you via e-mail.
Hi,
I am also facing the same issue. I got the below error while i publish the file.
<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<UserId>auth0|5cd1151106311a0e962d4e67</UserId>
<HardwareId>TV93U-6G5C9-0JC30-9RP33-FUQUA</HardwareId>
<Message>The source video file is missing.</Message>
<StackTrace> at void Articulate.Design.VideoPublisher+VideoSaveArgs.set_SourceFilePath(string value)
at void Articulate.Design.VideoPublisher+VideoSaveArgs.InitializeFromAsset(IAsset asset)
at void Articulate.Design.VideoPublisher+VideoPublishArgs.InitializeFromAsset(IAsset asset)
at void Articulate.Design.Shapes.Controls.Video.ai(IPlayerService A_0, VideoPublishArgs A_1)
at bwStageObject Articulate.Design.Shapes.Controls.Video.CreateStageObjectInstance(IPlayerService service, bwSlideBase slide)
at bwStageObject Articulate.Design.Shape.CreateStageObject(IPlayerService service, bwSlideBase slide)
at bwStageObject Articulate.Design.Shape.GetStageObject(IPlayerService service, bwSlideBase slide)
at bwStageObject Articulate.Design.Shape.Articulate.Player.IPlayerShape.GetStageObject(IPlayerService service, bwSlideBase slide)
at void Articulate.Player.PlayerContentPublisher.a(IEnumerable<IPlayerShape> A_0, bwSlideBase A_1)
at bwSlide Articulate.Player.PlayerContentPublisher.CreateSlideObject(IPlayerSlide slide, bwISlideContainer sceneobj)
at void Articulate.Player.PlayerContentPublisher.CreateBridgewaterSlide(PlayerWriterSettings settings, IPlayerSlide slide, bwISlideContainer sceneobj)
at bool Articulate.Player.PlayerContentPublisher.CreateContentScenes(PlayerWriterSettings settings, IPlayerContentProvider contentProvider)
at bwContent Articulate.Player.PlayerWriter.WriteContent(IPlayerContentProvider contentProvider)
at bool Articulate.Player.PlayerWriter.Write(IPlayerContentProvider contentProvider)
at void nv.n()
at void Articulate.Design.Publish.TargetContext+PublishBackgroundWorker.OnDoWork(DoWorkEventArgs e)
at void Articulate.ComponentModel.STABackgroundWorker.a(object A_0)</StackTrace>
</ErrorReport>
Hi Eswarkumar!
I'm sorry you're seeing that error. In Julie's case, we found that a corrupt object was causing the publish to break. Deleting and recreating the text-box, in this case, helped!
Here are a few ways to resolve corruption:
Check out these best practices to help reduce the risk
Corrupt elements in a file typically won't preview correctly. If you notice that certain scenes or slides won't preview, simply remove objects until you can preview successfully.
That can feel tedious, so we're here to lend a hand! You can privately share your .story file with us through this secure link for testing.
This discussion is closed. You can start a new discussion or contact Articulate Support.