Unable to edit triggers located on master slide

Hi Dorothy,

Is there any chance you could upload the file so I could do some trouble shooting?

Hi, Dorothy -- Thanks for reaching out with your question! So sorry to hear of your difficulties, and you may want to take a look at this information on Unexpected or Erratic Behavior in SL2, and perhaps run through the repair steps listed in #2 to see if you find improvement. 

You are also welcome to share your file here using the ADD ATTACHMENT button in the bottom left of the reply box to browse for and upload your file. 

Or, if you need immediate or confidential assistance, you are also encouraged to create a case for review by our Support Engineers using this form. The choice is yours! 

Thank you Christie and Jason,

Content is confidential, but was able to strip out all the content and have attached a one-slide version that still demonstrates the issue.

Hi, Dorothy -- Thanks so much for sharing your file! We will check it out as soon as possible and will reply here with our findings shortly. :)

Hi, Dorothy -- My apologies, but I seem to be unable to open your file, so I would like to recommend that you reach out to our Support Engineers using this form. They will be able to assist you further and I will monitor their progress on your case. :)

I had the same issue as Christie. Are you uploading the published version or the working file?

Thanks for confirming that you are experiencing the same issues, Jason. I searched our ticketing system, Dorothy, and I did not locate a ticket for you on this issue, so if you would like to share your file once more, please be sure to provide just the .story (or source file) itself when you have a chance. :)

All I was uploading was the .story file with one slide in it, but I work at a big company and it’s possible they don't allow us to attach anything. I’ll try again tomorrow when I have more time, and enter a ticket if it doesn't work. Thanks! 

Had a minute. I downloaded the attachment to see for myself. For some reason when I browse and select the .story file it uploads a bunch or unrelated files from my machine. tried a couple times with same result. 

So, I replaced the above attachment with a zip file and tested it. Seems fine. Hope you can see it now.

Hi Dorothy,

The file you've uploaded worked this time. I opened it in Storyline 2 and I'm sorry to say that I can't find any issues. I can edit all of the triggers on all of the master slides. I tried clicking on each button and the associated triggers were all fine too. Sorry I couldn't be more help.

Actually that is helpful, Jason, as it confirms the issue is not with the file. Thank you!

What OS and version are you running? We are on Windows 7 using SL 2.3.3.0.

Christie, I read the first article you linked to about reinstalling, but the fact that it's on both our computers makes me wonder if that might be a wild goose chase--and with corporate IT, an arduous one at that. Do you still recommend opening it ticket?

Hi, Dorothy -- Thanks for mentioning that you have replaced the original file which I was unable to open. I will go ahead and see if I am able to give you a better idea of what is taking place, and if need be, I will create/submit a ticket for Support for further investigation, if necessary. :)

Hi, Dorothy -- Thanks for your patience! Sorry if this is a silly question, but I wanted to ask... when the files were initially opened, did you or your colleague happen to have received the following message and hit "No" instead of "Yes"?

Like Jason, I also had no issues editing any of the triggers from the master slides, so if possible, would you be able to share a screen recording of the steps you are taking to shed a little bit more light on the behavior you are seeing? 

I also wanted to share Dorothy, that the environment I used for testing this particular time was on a Windows 7 machine using SL2 Update 7, Version 1509.1408. 

Here's a recording. When the mouse stops moving over the triggers I'm trying to double click them. You'll also see me trying to scroll the scrollbar on the Triggers panel, but it is frozen, too. At the end I go out of the states to show that the triggers at the level of the picture object are editable. It's only the triggers we have on that Selected state that are not.

This functionality was working for months prior to this.

Hi, Dorothy -- Thanks so much for the screen recording, and unfortunately, I am still not experiencing the same behavior as exhibited here, so I am going to go ahead and submit that support ticket on your behalf. You will be hearing from an engineers shortly and I'll be certain to keep tabs on their progress to share relevant updates here in the thread for others who may benefit. :)

Hi Dorothy,

Sorry to hear that you're still having issues. I'm on Windows 10 Pro OS 10586.36

Good luck!

Thanks, Jason -- Dorothy's case, #00725729, has been received and will be addressed by an Engineer as soon as possible. Stay tuned, and I'll share the ideas they suggest in case you were curious how her case turns out!