10 Replies
Ashley Terwilliger-Pollard

Hi Pascal,

When you download an update, it's a new install - and the previous update will be removed. The current version and update number of Storyline 2 is Storyline 2 Update 2 - Build 1411.210 . You can always check which one you're using by clicking on the Help tab and "About Articulate Storyline". Also, you can see all the update  numbers and the fixes included here. 

Ashley Terwilliger-Pollard

Hi Roger,

You'll need to choose the option to activate with your serial number, and then when you choose that it should be pre-populated with your serial number. If you don't see the serial number and you no longer have access to it, you'll want to connect with our Support team to have it resent to you. 

Ashley Terwilliger-Pollard


It leads me to an English version as well, but if you're IP address is being recognized as a French IP, we'll show you the article in that language. Not to worry you can always adjust the language within our articulate.com site (not ELH) by scrolling to the bottom and using the language selector: